Register (End of Shift) Closeout

A Register Closeout reconciles payments receipted by a staff user during their shift, or since their last closeout.

Physical forms of payment - such as cash and checks - must be verified against the items actually collected. Electronic payments, including credit card and EFT/ACH transactions, are processed automatically and do not require physical reconciliation.

Complete a Register Closeout at the end of each shift. Regular closeouts make it easier to identify and resolve cash or payment discrepancies while the transactions are still fresh.

Hover over your username/profile in the upper-right corner of Daxko Core, then select Register Closeout.

If your organization has multiple locations, verify that the correct Branch is selected from the dropdown menu. Depending on your permissions and configuration, your default branch may already be selected and you may not need to choose one manually.

⚠️ Important: Selecting the wrong branch may cause the payment totals displayed on the closeout to differ from the items you are attempting to reconcile.

The Register Closeout page displays payments receipted during your shift or since your previous closeout. Review the transactions and compare the totals against the physical payment items you collected.

Verify that the totals shown in Daxko Core match the physical items in your possession, including applicable:

You will also see electronic or virtual payment methods, such as credit cards, EFT/ACH, or account credits. These transactions will not have a corresponding physical item to count.

📝 Note: The goal is to verify the payment methods that have something physically associated with them. Electronic payments are included in the closeout record but do not require physical reconciliation.

Once you have verified the payment totals, select Close Register.

If your physical cash, checks, or other items do not match the amount shown in Daxko Core, follow your organization's overage/shortage procedure or contact your supervisor before completing the closeout.

After the Register Closeout is complete, select Print to view or print a summary of the transactions included in the closeout.

The summary includes both physical and electronic forms of payment.

The completed closeout provides additional information about the transactions included in the register.

When a Unit number or name appears in the Unit column, select the hyperlink to navigate directly to the Unit associated with that payment.

This can be helpful when researching a transaction or resolving a discrepancy.

Issue: My cash or checks don't match the Register Closeout total.

Resolution: Do not immediately close the register. Review the transactions included in the closeout and recount the physical payments.

If the discrepancy remains, follow your organization's established overage/shortage procedure or contact your supervisor for guidance.

Issue: I don't see the branch I need.

Resolution: Branch availability may depend on your user permissions or assigned default branch. Contact your supervisor or system administrator if you believe you should have access to another location.

Issue: Why are credit card and EFT/ACH payments listed if I don't reconcile them?

Resolution: Register Closeout provides a complete record of the payments receipted during the closeout period. Electronic payments are included for reference, but because they are processed electronically, there is no physical payment item to count.

Issue: How do I research a payment on the completed closeout?

Resolution: Select the linked number or name in the Unit column to open the Unit associated with the payment.