Before you contact support about this, we kindly ask you to go through this troubleshooting:
Have you made sure to use a computer instead of a mobile device or tablet?
Did you try using a different browser?
If none of these options work - here are the most likely reasons you can't upload your file:
Wrong file format – Make sure that your audio file is in WAV or FLAC format.
The audio file is too big – The maximum file size you can upload is around 500MB.
Your internet connection – Make sure that your internet connection is stable and restart your internet connection.
Your browser – Please try another browser or update your current browser to the latest version and empty the cache.
Your firewall – Make sure that your firewall allows Record Union to upload files from your computer.
Clear your browser's cache – there might be corrupted or outdated web cookies that need to be refreshed. Also, please accept all web cookies if the system asks you to, this is essential to ensure a smooth process on our website.
I am trying to upload tracks and it keeps saying my connection was lost - help!
Please have a look at the following to see if doing them will resolve the issue.
Avast (or other antivirus software) is blocking the upload
In some rare cases, Avast Antivirus will block uploads to some perfectly stable and certified websites - including Record Union.
To fix this, you need to make an exception in your Avast firewall protection so that it permits you to upload files to our website URL.
Thankfully, this takes just a few minutes. Click here for a step-by-step guide.
When making the exception, this is the web address you need to add: https://www.recordunion.com/
Unstable internet connection
Sometimes, internet connections are unstable (particularly WiFi networks). Our uploading function can handle small interruptions in your connection (up to 10 seconds) but after this time it will assume the connection has died and give the "Connection was lost" error.
If this happens a lot and you are sure there is no other explanation (such as your antivirus software causing issues) then please contact us and we will help arrange another upload method.
Network firewall
Are you at work? Or at an internet cafe? Then it could be why you are having upload issues. Some of these networks will have restrictions on uploading and downloading from the internet. To solve this you should speak to the network manager or otherwise upload the tracks from another internet connection.
Big audio files
The maximum file size for one track is around 500MB.