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Troubleshooting Guide: Why doesn't my Exit Intent Popup stop appearing on my store?

Updated over a year ago

Troubleshooting your exit intent popup

Check the exit-intent popup form's requirements

1. In your RecoverMyCart app admin, go to the Exit-Intent Pop-up tab.

Screenshot__1443__1.png

2. Click on the Customize Exit-Popup tab and go to the Show Settings menu. Here you will see the requirements the customer's cart must meet in order to trigger the exit-intent pop-up form.

Show_Settings.png

3. Go back to your Shopify store and add items to the cart that match the requirements to trigger the form. Push your mouse towards the "x" in the upper right-hand corner.

4. Your exit-intent pop-up form should now appear.

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