Question: What happens to my projects if my subscription ends? If I submit projects while on my current plan that aren't completed before my subscription ends, do I need to renew to get them finished?
Answer:
Yes, you need to maintain your subscription to complete any unfinished projects. We operate as a design subscription service, not a project-based service.
When your subscription ends, all active projects stop immediately, regardless of their completion status. To continue working on these projects, you would need to renew your subscription.
Our services are designed for small to medium projects that can typically be completed within short timeframes. To maximize your subscription value, we recommend:
Connecting with your project manager to prioritize your most important projects
Submitting high-priority projects early in your billing cycle
Providing prompt feedback to keep projects moving forward
Think of it like Netflix vs. Apple TV Store: Netflix is subscription-based where you pay monthly for access; when your subscription ends, you lose access even mid-series. Apple TV Store is pay-per-project where you buy specific content permanently. We operate like Netflix - a subscription service - not like buying individual projects.
Your project manager can help you develop a strategy to maximize what gets completed within your current billing cycle.
All payments are final and non-refundable, so planning your project timeline is essential to getting the most value from your subscription.