When a game is deleted in the app, its associated footage is not removed from storage immediately.
Footage for deleted games is permanently deleted 15 days after the game is deleted. This retention window gives teams a short period to account for recently deleted content before the footage is removed from our video storage provider.
After the 15-day period passes, the footage is permanently deleted and can no longer be recovered.
FAQ
Does deleting a game delete its footage right away?
No. The footage is permanently deleted 15 days after the game is deleted.
Can deleted footage be recovered?
Only within the 15-day window, if the game and its footage are still available in your account workflows. To check whether recovery is still possible, contact support@reeplayer.com as soon as possible. After 15 days, footage is permanently deleted and cannot be restored.
Why is there a delay before deletion?
The delay provides a short buffer between deleting a game and permanently removing its associated footage.
Does this apply to all deleted games?
Yes, this applies to footage associated with games deleted in the app.