Change the email address where the review was sent
Sending a review request to the wrong email address can be easily fixed via the Reviews tab in your profile.
Step 1: Log into your agent profile, select Reviews from the left-hand side menu, then Request, and click on 'View pending request'.
Step 2: Click on the Edit & Resend button and now add in the client's correct email address and adjust any other details before clicking Request Review to send the request out to your client's email address.
Change the request from a vendor to a buyer request or vice versa
Properly distinguishing between buyer and vendor roles is essential when managing requests. Separate reviews should always correspond to the respective transaction roles for property-specific accuracy.
Step 1. Go to Reviews on the left hand side option and select Request. Go to View Pending Request
Step 2. Find the request and click Edit & Resend
Step 3. Update the request from a seller to a buyer review and click Update Review Request
If your client has already submitted their review, or if a review appears under the wrong context or person, please contact our support team immediately. Provide the property details, review text, and any relevant screenshots or links so we can verify the information and transfer or reassign the review correctly.
Change the address where the request was sent to
Each review request generates a unique shareable link tied to a specific property. Confirming the correct property before sharing the link avoids mismanagement and rework.
If the request was sent to the wrong property, you will need to stop the reminder emails from the pending review request page and archive the request. If the original review text is available, contact support to update the review and associate it with the correct property. Otherwise, the reviewer needs to resubmit their review using the proper link.
You will then need to send a new request to the correct property from the Manage Review Request page.
Change review date on email
If a review date was set incorrectly, follow the steps below to correct it without stopping reminder emails.
Archive the review request with the wrong review date
Locate the review request that contains the incorrect review date and archive it.Do not stop the reminder email
Make sure the reminder email feature remains active.Submit a new request with the correct date
After archiving the incorrect one, send a new request and ensure the correct review date is clearly indicated.
Important Notes
Archiving the email does not cancel reminders.
Always double-check the review date before submitting a new request to prevent delays or repeated corrections.
Change review from Buyer to Vendor or Vendor to Buyer
Role Accuracy: Always link unique email addresses or transactions to separate buyer and seller roles.
Reassignment Process: Reviews can only be moved or updated by the Support team.
How to Submit: Chat with us! You must include:
Property address & transaction date
Review text & reason for reassignment