A video review is a short video of a vendor/seller or buyer describing their experience with a particular agent during a property transaction. The client should speak to the character and skills the agent displayed leading up to, during, and after the transaction.
Video reviews are added alongside your written RMA reviews, adding extra authenticity and personality to your profile.
Examples of live video reviews:
Requirements for video reviews
A video review must be posted alongside a written review — it cannot stand alone as the only review from a client.
You must have an active paid subscription.
You must have gained permission from your client for the video to be published on RMA and anywhere else it may be shared (e.g. social media).
Adding a video review
All video reviews must be hosted on YouTube.
Don't have a channel yet?
Note: We're not YouTube experts! For platform-specific help, visit the YouTube Help Centre.
Step-by-step: adding your video
Get your video link from YouTube Find the video on YouTube and click Share. A widget will open showing your video link — copy it using the blue copy button.
Find the matching written review In your dashboard, locate the written review from the same buyer/vendor. Click More to reveal the option to add a video.
Add the video Paste your YouTube link into the video field and click Save. The modal will close automatically.
Confirm it's live Your video will now appear in a preview box. From here you can watch it, remove it, or swap it for a different video.
Removing or changing the video Click the edit button in the bottom-left corner, then choose to remove or replace the video.
Filming your video review
We don't currently have a built-in recording tool — you'll need to film using your own device.
Best practice tips
Keep it short: 1–2 minutes, no longer.
Find a quiet space: background noise makes it hard to hear and understand the reviewer.
Keep it real: the goal is an authentic account of the client's experience — skip the unnecessary flair.
Go easy on production: music or graphics are fine in moderation, but shouldn't overshadow the content.
Turn off ads: ads increase the risk of viewers navigating away, which can cost you a lead. Here's how to turn off ads on YouTube.
How video reviews display on your profile
The video's hero image replaces the standard property image (or sold selfie, if used) on the review tile.
Clicking the tile opens a popup containing the video, the written review, and property details.
On the reviews page, the video appears below the written review. If a sold selfie has also been added, the video displays first.
Troubleshooting
Getting a playback error?
There's no link/URL validation on our site — an invalid link will trigger this error.
Double-check the share URL directly from the YouTube video, then copy and paste it in again.
Video won't play for viewers?
Check that the video isn't set to private.
Agents logged into their own Google/YouTube account may see the video play fine for themselves (including in the dashboard preview) — even if it's actually private and unplayable for everyone else.
FAQ's
What video types or platforms do you support?
Currently, only YouTube — embedded via the share link on the video. We plan to support more platforms in future, but can't confirm which ones yet.
My video doesn't match your recommended style/format — is that a problem?
Our tips are based on consumer research into what content buyers and sellers find most useful. We're flexible in these early stages, so we won't remove a video just because it differs from the guide. However, we may remove videos that aren't genuinely related to the reviewed transaction.
Can I showcase other/multiple videos on my profile?
Right now, you can upload one video per general profile. We're exploring options for multiple videos in future and will let you know if this changes.
Do I need client permission to use their video?
Yes. You must have confirmed consent from everyone featured. Per our terms & conditions, you're confirming that consent has been given. Videos will be removed if permission hasn't been granted.
Is this available on all subscriptions? Video reviews are currently available for agents on a paid subscription only.
Need more help? Chat with our team using the live chat feature in the bottom-right corner of this page. 🤩