How well your documents come through matters. Blurry, cropped, or partial uploads slow review down — sometimes by a day or more. A few minutes preparing your files can save you that delay.
Use PDFs when you can
If your bank, payroll provider, or government agency lets you download a document as a PDF, use that. PDFs process faster and don't lose detail the way photos can.
If you're taking a photo
Use bright, even lighting — no harsh shadows
Lay the document flat, not held up at an angle
Get close enough that the text fills most of the frame, but don't crop the edges
Make sure all four corners are visible
Avoid glare from windows, lamps, or your phone screen
Multi-page documents
If your document has multiple pages (a tax return, a multi-page benefit letter, etc.), include all pages. The easiest options:
Save the whole document as a single PDF
Or upload each page as a separate file
Common mistakes to avoid
Cropping the document so the date or totals are cut off
Uploading a screenshot of just the part that "matters" — context usually matters too
Photos so blurry the numbers are unreadable
Forgetting to include the second page of a two-page pay stub
File formats
We accept PDF, JPG, and PNG. There's no specific size limit, but smaller files (a few MB) upload faster.
Getting a file-too-large error? See My file is too large to upload for ways to compress your file before uploading.