Overview
Your practice can now claim its own dedicated text number in RepeatMD. Instead of sending from a shared number, your patients receive texts from a number that belongs to your practice. Activating it takes one quick step: verify your business in your admin portal. This article is for practice owners, managers, and admins who manage patient communication.
Before You Start
You need admin access to your RepeatMD Admin Portal.
Have your business details ready, including your legal business name and EIN. Verification goes faster when this information is on hand.
Verification takes about five minutes to complete.
Why It Matters
A dedicated text number gives your practice real advantages:
Higher deliverability. More of your texts reach patients, so your reminders, offers, and follow-ups land where they should.
Your own branded number. Patients recognize your practice, which builds trust and reinforces your identity every time you text.
New texting reports. See how your messages perform, including sends, delivery, opt-outs, and engagement, so you can send smarter texts that book more patients.
First access to new text features. Verified practices are first in line for new texting capabilities as they launch.
Step-by-Step Instructions
Verify Your Business
Log in to your Admin Portal.
Go to the Payment & Billing page. The business verification form opens automatically.
Enter your business information in the form, including your legal business name and EIN.
Click Submit. Verification is near-instant. If anything needs a quick fix, such as an EIN that does not match, the form flags it right away so you can correct it and resubmit.
What Happens Next
Once your business is verified, RepeatMD provisions your dedicated text number for you.
Provisioning typically takes two to seven days. This step happens on the carrier side, and there is nothing else you need to do.
Your number goes live automatically. Your next patient texts send from your practice's dedicated number.
Best Practices and Pro Tips
Verify early. The sooner you complete verification, the sooner you start seeing higher deliverability and texting reports.
Use a desktop for setup. Complete verification from a computer in your Admin Portal for the smoothest experience.
Have your EIN ready. Matching your legal business name and EIN on the first try keeps verification near-instant.
Explore your reports once live. After your number activates, review your texting reports to see what is resonating with patients and refine your messaging.
Common Mistakes and FAQs
Q: How long until my number is active?
A: Business verification is near-instant. After that, provisioning your dedicated number typically takes two to seven days on the carrier side. Your number then goes live automatically.
Q: Can I choose my own phone number?
A: No. RepeatMD selects and provisions your number for you to ensure the best possible deliverability for your practice.
Q: Where can I see my dedicated number?
A: Your number activates behind the scenes and appears once a patient receives a text from it. There is nothing you need to configure for it to work.
Q: My EIN was flagged. What do I do?
A: The verification form checks your details instantly. If your EIN or business name is flagged, the form tells you what to fix. Correct the information and submit again.
Q: Do I need to do anything after I verify?
A: No. Once you verify your business, RepeatMD handles the rest. Your dedicated number is provisioned and activated for you.
Next Steps and Support
After your number goes live, explore your new texting reports in the Admin Portal to track sends, delivery, opt-outs, and engagement. Keep an eye out for new texting features, which verified practices receive first.
Need help? Email support@repeatmd.com