Overview
Sign into Ageless with the login link emailed to the address on your account. There is no password. Use this article when a link does not arrive, a page does not load, or a team member cannot open Ageless.
Sign in at https://admin.ageless.ai/login.
Request a new login link
Enter the email address or username on your Ageless account.
Select Log in with email.
Open the message titled Log In to Ageless from admin@ageless.ai.
Select Log in to Ageless.
Login links expire in 20 minutes. If the link has expired, request a new one from the same page. You do not need to wait; a new request replaces the previous link.
If you see Your log in link has expired. Please enter your email address to receive a new one., request a new link and open it promptly.
The login or verification email did not arrive
If nothing arrives, the address is often different from the one on the account.
Wait a few minutes, then refresh your inbox.
Search for Log In to Ageless and admin@ageless.ai.
Check spam, junk, promotions, and clutter. Mark the message as not spam so later links arrive in the inbox.
Confirm you are using the email on your Ageless staff profile, not a personal or alias address.
Ask an Administrator to open Staff Directory, find your name, and confirm the email and that your user is active.
Request a new login link from https://admin.ageless.ai/login.
If you still have no email, email support@ageless.ai from the address you used to sign up and include your practice name.
"This site can't be reached" or the page will not load
Use these steps when the browser cannot open Ageless, the tab reloads without signing you in, or you see a connection error.
Confirm the address is admin.ageless.ai (not a saved bookmark to an old host).
Open the link in a new tab. Avoid forwarding the link through chat apps that rewrite URLs.
Try a private/incognito window, or another browser.
Turn off VPN, ad blockers, or privacy extensions for this visit, then try again.
Confirm your network allows access to the site, then reload.
If the page loads but sign-in does not complete, request a new login link and open it in the same browser, on the same device, without delay.
"Sorry, we ran into an issue – please try refreshing this page."
This message might appear when Ageless cannot finish loading after you follow a setup or login link.
Select Refresh this page.
If the error remains, select Go to your home screen, or open https://admin.ageless.ai/login and request a new login link.
Try another browser or a private/incognito window.
If the link is more than 20 minutes old (90 minutes for a first invitation), it is no longer valid. Request a new link.
If the error continues after a fresh link and a refresh, contact support@ageless.ai with the time it happened and a screenshot.
A team member can sign in but cannot access Ageless
Access depends on an Ageless role, not only on having a login. An Administrator (or a Manager, where permitted) should:
Open Staff Directory in the left navigation.
If the practice also uses RepeatMD, open Staff Directory there and set Ageless roles on the person's profile.
Confirm the person exists, the email is correct, and the user is not deactivated.
Assign an Ageless role:
Staff — contacts and messaging
Manager — Marketing, Integrations, Catalog, and Home (reports); not Ageless billing
Administrator — all Ageless areas, including creating other Administrators
Save and have them try logging in again at https://admin.ageless.ai/login.
To give other colleagues access, add them in the Staff Directory with the role they need. Do not share someone else's login link. Each person signs in with their own email.
FAQs
I signed up and have not received a dashboard or setup link.
Check spam for Log In to Ageless from admin@ageless.ai. Request a new link at https://admin.ageless.ai/login using the signup email. If nothing arrives, that email is likely not on the account yet — ask the person who invited you to confirm Staff Directory, or email support@ageless.ai.
I need login access for other people on my team.
An Administrator adds each person in Staff Directory, assigns an Ageless role, and has them sign in with their own email.
The RepeatMD page will not load after I click the setup link.
Refresh first. If you still see Sorry, we ran into an issue – please try refreshing this page., request a new login link on https://admin.ageless.ai/login and open it in a private window.
Our practice is not receiving login links.
Confirm the email on each Staff Directory profile, check spam for admin@ageless.ai, and request a new link per person. If several people at the same practice are affected, include the practice name when you write to support@ageless.ai.
Support
Need help? Email support@ageless.ai.