RepeatMD automatically sends text messages to your patients to help drive visits, encourage purchases, and celebrate key milestones. These messages are triggered by specific actions and sent at 12:00 PM (noon) in your practice’s local timezone.
Use this guide to understand:
What messages are sent
When they’re triggered
What they say.
Retention Offer:
Retention offers are sent to a patient when they have not checked in to your app in a specific period of time, for example, when a patient hasn’t checked in in 60 days.
These offers are designed to prevent patients from becoming “lost patients”, or in other words keeps your patients visiting your business instead of your competition.
#1 - Retention Offer Notification Text
Sent immediately when a patient meets the retention offer requirements.
“(patient first name), you’ve just earned a new offer! Click to view: (link to your app). Valid thru: (offer expiration date)”
#2 - Retention Offer Reminder Text
Sent (2) days before the retention offer expires.
“Oh no! You only have 2 days before you lose your complimentary offer! Claim here: (link to your app)”
Loyalty Offer:
Loyalty offers are sent to patients when they have checked in to your app multiple times in a specific period of time. These offers are intended to reward your patients who visit you the most.
#1 - Loyalty Offer Notification Text
Sent immediately when a patient meets the loyalty offer requirements.
“Hey (patient first name), thank you for being a loyal customer! Here’s a gift to show our appreciation. Tap to view: (link to your app)”
#2 - Loyalty Offer Reminder Text
Sent (2) days before the loyalty offer expires.
“Hurry! Your complimentary gift from us expires in two days! Click here to claim: (link to your app)”
Birthday Offer:
These offers are sent to your patients on their birthday to encourage additional purchases from your business.
Birthday Offer Notification Text
Sent on the patient’s birthday.
“Happy Birthday, (patient first name)! We got you a little something, click here to unwrap your gift: (link to your app)”
Rewards Offer:
When a patient signs up for your app, they unlock your signup reward. This reward creates excitement for your patient and also encourages them to visit your business sooner.
#1 - Signup Reward Reminder Text
Sent the day after a patient signs up for your app if they have not redeemed the signup reward.
“Hey (patient first name), yesterday you received a reward! Check it out here: (link to your app)”
#2 - Signup Reward Reminder Text
Sent a week after a patient signs up for your app if they have not redeemed the signup reward.
“Good news! You have an unlocked reward waiting for you. Redeem it today: (link to your app)”
#3 - Signup Reward Reminder Text
Sent a month after a patient signs up for your app if they have not redeemed the signup reward.
“(patient first name), did you forget something? Your reward is still waiting! Redeem it now: (link to your app)”
Custom Plans
Custom Plan Creation Text
When you create a Custom Plan for a patient, they will be notified of this plan through a text message.
Custom Plan Creation Notification
Sent on Custom Plan creation.
“Your custom package is ready! Click here to purchase: (link to your app)”
Custom Plan Updates Text
If you update a patient’s Custom Plan, they will be notified of this change.
Sent when a Custom Plan is updated.
“Your custom package has been updated! Click here to purchase: (link to your app)”
Custom Plan Reminders
After receiving a Custom Plan, the patient will receive additional text messages to keep their Custom Plan front-of-mind:
#1 - Custom Plan Reminder Text
Sent the day after a Custom Plan is created.
“Your custom treatment plan is ready! 🎯 tap here: (link to your app)”
#2 - Custom Plan Reminder Text 2
Sent (3) days before the patient’s Custom Plan expires.
“Your plan expires in 3 days ⏳. You can buy now, pay later with no interest w/ Affirm, tap here: (link to your app)”
#3 - Custom Plan Reminder Text
Sent on the day that the patient’s Custom Plan expires.
“Last chance, (patient first name) 🚨. Your plan expires today. Buy now or easily split payments w/ Affirm, tap here: (link to your app)”
Referral Text Template
Your patients can refer their friends and family to your app using the “Refer a Friend” feature. This message is not automated; instead, it is pre-filled in your patient’s texting app when they refer your app.
Pre-filled when a patient uses your Refer-a-Friend feature.
“Join (your business name)’s rewards program today and enjoy (your referral reward) as a thank you for signing up! Tap to join: (link to your app)”
FAQs
Can I customize these messages?
Not at this time. All texts are automatically generated by the system.
What time are texts sent?
All messages go out at 12:00 PM (noon) based on your location’s timezone.
Can I turn off these messages?
Not at this time. Text messages are a vital part of engaging with your patients.