Tips for Drafting Text Messages:
Always begin the message with a catchy headline ex. “The countdown is on!” or “Seasonal Savings are Here!”
Always end the message with a call to action. For example: “Shop Now: https://rpt.md/rev-” .
We recommend no more than 4 text messages a month. If a client requests more than 4 text messages, remind them that patients can opt out.
The best time frame to schedule a message is 12 pm, 2 pm, and 6-8 pm (avoid sending a message during rush hour).
The ranking of the best days to send out marketing text messages:
Thursday
Friday
Saturday
Tuesday
Wednesday
Sunday
Monday
We typically do 4 texts in a text blast (depending on the duration of the special and the amount of advanced notice we receive).
Messages go out in the client's time zone.
Monthly specials are sent:
1 at the first of the month
2 in the middle of the month
1 day before the special ends (depending on how the dates fall). It's possible to even do the end day. For example: "July specials end tonight".
We require the client's approval before we schedule any text message. Always send a test to double-check the bit.ly link.
Preventing Carrier Filtering:
Mobile carriers (AT&T, T-Mobile, etc.) filter (prevent the message from being delivered to the recipient) if they believe the message is spam. Please consider implementing the following tips to help avoid this.
Note: We are only able to deep link on the web app; if a patient has the mobile app any deep link will take them to the home page.
Avoid using spam-centric words or special characters. For example:
$$$ off
Money Back
Save up to
Free access
Free preview
Limited time
Free trial.
The risk of carrier filtering increases when texts contain special characters (such as % and #), emojis (😭), and words in all capitals.
Use a branded shortened link.
Do not send naked links (links that include the “https://”).
Refer to this article for more information
How to Schedule a Text Message:
Navigate to admin.repeatmd.app.
Select SMS blasts from the left toolbar.
Select Click here or click Quick Actions > Create SMS Blast. The Create SMS blast screen displays.
To simply the messaging process, add a call to action before typing the message so you can calculate the character count, not to exceed 100 characters.
Complete the following fields:
Your SMS message: enter the SMS blast text.
Internal campaign name: labels the message internally in the admin panel.
Valid locations: select All or specific locations applicable to the text offer.
Scheduling: set the date and time to send the message.
Send a test SMS: enter a mobile number to validate the test before sending to clients.
Note: it is highly advised to test the SMS before scheduling it.
Click Send.
Helpful Links + Resources
Bit.ly Login
https://app.bitly.com/Contact RepeatMD for account login assistance
How to create a link for a image
Open https://imgbb.com/.
Upload the image. Make sure Don’t auto delete” is selected.
Create Bit.ly for the link