If you have a Retrain membership, yes - Care Team support is included as part of your journey!
Unlike customer support (who help with account or technical queries), the Care Team is focused entirely on you and your sleep transformation. They’re here to keep you on track, support you through the ups and downs, and help tailor the program to your unique sleep journey.
What can the Care Team help with?
The Care Team will reach out to you via email at key points in your program. They’re also available Monday to Friday via email if you need support at any time.
They can help with:
Personalised guidance based on your progress
Motivation and accountability when things feel tough
Troubleshooting when you’re stuck or unsure
Tailoring strategies to your lifestyle or environment
Because they know the program inside-out - and have supported countless people through it - they can help you make the most of every stage.
What about the Restore program?
If you're using the Restore program, this is a self-guided audio course designed to be completed independently so does not include Care Team access.
If you find that you need more tailored support or would like someone to help guide you more closely, you might benefit from upgrading to one of our full Retrain Programs - and we’ll be here when you’re ready.
Need to get in touch with the Care Team? Just reply to one of their emails or use the chatbot in the Help Centre and we’ll connect you.
You're not doing this alone - we’re here to help you succeed. 💙
Please note - our Care Team offers educational and behavioural guidance to help you apply the program; they don’t provide medical assessment or treatment.