When it comes to transforming your sleep, you’re not just signing up for a program - you’re gaining a partner in your journey. Our Care Team is a cornerstone of the program, offering expert guidance, accountability, and personalised support to help you succeed. From navigating challenges to staying consistent, the Care Team ensures you never feel alone on this journey.
What the Care Team is (and isn’t!):
Not customer support:
While our customer support team handles account or technical queries, the Care Team focuses entirely on you. Their mission is to guide your sleep journey, helping you master the program rules, adapt behaviours, and overcome obstacles.Your expert sleep coaches:
The Care Team brings training and experience to help you retrain your sleep. They’re here to provide actionable strategies, motivation, and the accountability you need to stay consistent and confident.
How the Care Team Helps You:
Personalised guidance for your sleep journey:
Whether it’s adjusting your wake-up schedule, managing discomfort as you build sleep pressure, or balancing program demands with your daily life, the Care Team offers practical advice tailored to your unique needs.Psychological and behavioural support:
Sleep retraining is as much about mindset as it is about action. The Care Team helps you address doubts, reframe anxieties, and stay committed - even during setbacks.Accountability and encouragement:
Changing habits takes time and perseverance. The Care Team acts as your accountability partner, ensuring you stay on track and celebrating your wins - no matter how small.Normalising setbacks:
Setbacks are a normal part of this journey, and the Care Team is here to remind you that progress isn’t about perfection - it’s about persistence. They’ll help you turn challenges into learning opportunities.
What to Expect from the Care Team:
Email support:
You can email the Care Team anytime with questions or concerns. They’ll provide personalised responses, offering clarity and practical solutions to keep you moving forward.Six-week check-in calls:
Every six weeks, you’ll have the chance to schedule a progress review call. These sessions allow you to discuss your journey, refine strategies, and set realistic goals moving forward. Flexible scheduling ensures these calls fit in around your life and commitments.
Why the Care Team makes a difference:
Science-backed support:
Just like the program itself, the Care Team’s guidance is grounded in proven science. They’ll help you apply evidence-based strategies consistently, so you can achieve sustainable, long-term improvements in your sleep.Empowering you for the long-term:
The ultimate goal of the Care Team is to empower you to take control of your sleep. Their support builds the foundation for lifelong change, ensuring that you leave the program confident and equipped to maintain your progress.
The Care Team isn’t just here to answer questions - they’re here to be your guide, coach, and accountability partner throughout this transformative journey. With their personalised guidance and unwavering support, you’ll have everything you need to succeed in retraining your sleep for good.