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Which Visitors Are Identified?

Retention.com identifies contacts from visitors located in the United States.


How it works

The system is designed to only activate for U.S.-based visitors.

Visitors outside the U.S. are not identified.


What this means for you

  • Only U.S. visitors can become contacts

  • International traffic will not be included


How this is handled

Location is determined automatically as part of how the system processes website visits.

No setup is required.


Important to know

If most of your traffic is outside the U.S., this product may not be a strong fit.

If your site has mostly international traffic, you will see fewer contacts.


What to do next

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