If you have products that are connected but not created as variants in Shopify, you can use Returbo-specific tags to allow exchanges between them.
This is useful if, for example, each color of a product is created as a separate product instead of one product with multiple variants.
When should this be used?
Use this setup if:
Each color, material, or model is created as a separate Shopify product
The products are not true Shopify variants
You want customers to exchange between these products in the digital return form
Tag Format
To connect products, you must use the following tag format:
Returbo-Product-{variant-title}: {product-title}Example:
Returbo-Product-Size: Elisabeth Yoga Pants
What does this mean?
{variant-title}
This is the label shown in the digital return form.
Examples:
Size
Color
Material
You can choose the title you want customers to see.
{product-title}
This must be the shared base name of the product.
It must be the first part of each product title.
Example
If you have:
Elisabeth Yoga Pants Blue
Elisabeth Yoga Pants Forest Green
Elisabeth Yoga Pants Hot Pink
Then:
{product-title}= Elisabeth Yoga Pants{variant-title}= Size (or Color, depending on your setup)
Important Rules
⚠️ The tag is case sensitive.
You must use capital letters in:
Returbo-Product-
⚠️ {product-title} must be the beginning of the product title.
⚠️ All connected products must follow the same variant structure in Shopify.
For example:
If Size is the main variant and Color is secondary, all tagged products must follow that same order.
You cannot mix different main variant structures.
💡 Products may have different numbers of variants (e.g. one product has 4 sizes, another has 2). The system will still work as long as the variant structure is consistent.
How to Add a Tag to a Single Product
Go to Products in your Shopify admin
Click the product you want to tag
On the right side under Product organization, find Tags
Add the tag in the correct format:
Returbo-Product-{variant-title}: {product-title}Example:
Returbo-Product-Size: Elisabeth Yoga Pants
Click Save
You only need to tag the product — not each individual variant.
How to Add a Tag to Several Products
If multiple products belong to the same product group (for example, different colors stored as separate products), you must apply the same tag to all of them.
Go to Products in Shopify
Select the products you want to connect
Click Bulk edit
Click Columns in the top right corner
Enable the Tags column
Add the same tag to each selected product using the correct format:
Returbo-Product-{variant-title}: {product-title}Example:
Returbo-Product-Size: Elisabeth Yoga Pants
Click Save
You only tag the product itself — not each variant (such as every size or color).
Summary
Using Returbo product tags allows customers to exchange between separate Shopify products that are not variants of each other.
To ensure it works correctly:
Use the exact tag format
Keep the capitalization correct
Make sure
{product-title}is the start of each product titleKeep variant structure consistent across all connected products