Returns, exchanges & complaints
Guides about return, exchange, and complaint settings in Returbo, including deadlines, request rules, and configuration.
13 articles
Understanding Requests
Guides on request statuses and how returns and exchanges are approved.
- Understanding Request Statuses in ReturboWhat are the different request statuses in Returbo? Learn the difference between Request Submitted, Incoming, Pending Approval, Resolved, and Archived.
- Reviewing and pre-approving return and exchange requestsThis setting determines which flow you use for returns and exchanges and when the return shipping slip is sent to the customer.
- Automatic vs. Manual Approval for Returns and Exchanges in ReturboWhat's the difference between automatic and manual approval for returns and exchanges in Returbo?
Exchange features
Guides on features that support and encourage exchanges over refunds.
- Guide: How to Exchange Using TagsLearn how to use Returbo product tags to enable exchanges between separate Shopify products that are not variants of each other.
- How Nudge Exchanges Works in ReturboDiscover how Returbo's Nudge Exchanges feature works, showing a free badge on exchanges and cost on returns to increase your store's exchange rate by up to 42%.
- Returbo's different exchange flowsGuide on the different types of exchanges Returbo offers and how they all work.
Return features
Guides on return features such as Upsell and group discounts.
- How does Upsell work?Learn how the Upsell feature works in Returbo and how to offer store credit bonuses to encourage customers to choose store credit instead of refunds.
- How do Group Discounts work? (Cancel group discounts)Learn how the Cancel group discounts feature works in Returbo and how refunds are recalculated when customers return items from product discount promotions.
Costs
What type of costs such as return shipping fee you can add in Returbo.
Deadlines
What different type of return deadlines Returbo offers and how you can extended them.
- What are Extended Deadlines and how do they work?
- What are Special Deadlines and how do they work?Learn how to create, manage, edit, or delete Special Deadlines in Returbo to temporarily extend or shorten return, exchange, or complaint deadlines for specific campaigns or periods.
- How Return Deadlines Work in ReturboThis guide explains how return, exchange, and complaint deadlines work in Returbo and how to adjust your settings. It's for merchants who want to understand (or change) how long customers…