Returns, exchanges & complaints
Guides about return, exchange, and complaint settings in Returbo, including deadlines, request rules, and configuration.
11 articles
- How does Upsell work?Learn how the Upsell feature works in Returbo and how to offer store credit bonuses to encourage customers to choose store credit instead of refunds.
- How do Group Discounts work? (Cancel group discounts)Learn how the Cancel group discounts feature works in Returbo and how refunds are recalculated when customers return items from product discount promotions.
- Returbo's different exchange flowsGuide on the different types of exchanges Returbo offers and how they all work.
- How to Refund a Return on an Exchange OrderHow do I refund a customer who returns an item from an exchange order?
General request settings
Guides on features related to general request settings
- How do Custom Costs work?Learn how to set up Custom Costs in Returbo to deduct additional fees from refunds, including how they appear for customers and in the admin panel.
- What are Special Deadlines and how do they work?Learn how to create, manage, edit, or delete Special Deadlines in Returbo to temporarily extend or shorten return, exchange, or complaint deadlines for specific campaigns or periods.
- What are Extended Deadlines and how do they work?
How to change orders
Guides on how to change things for a specific order
- How to change the return address on an individual requestLearn how to change the return address on an individual request before generating a return shipping label in Returbo.
- How to exchange a giftLearn how gift exchanges work in Returbo, including how customers can update shipping details and receive the exchanged item directly.
- How to turn an exchange into a return (issue a refund instead)Learn how to convert an exchange request into a refund in Returbo, including how to issue repayment and manage return fees before approval.
- How to change compensation of a requestA guide on how to change from new item, to refund, store credit, and more.