Missing a feature you need? Want to look back on the changes to ReturnLogic you may have missed? Great! Look no further. This article covers everything you need to know.

ReturnLogic now offers improved address validation both in-platform and in the customer portal. If an address has a validated alternative that alternative will be presented in a pop-up to select.

Inventory threshold, the feature that prevents items from showing up in the exchange catalog when it is under the threshold, is now broken out into the Exchange inventory threshold, the Warranty inventory threshold, and the Third Party Warranty inventory threshold.

ReturnLogic now supports both a success and an error message from ShipHero for better automation. Users can set the desired status in their ShipHero integration here or read more about the integration itself here.

ReturnLogic's settings have been rearranged to new sections, allowing for better navigation and taking into account new feature pages from the last few years.

You can now set each return type to either manual authorization (your team must either authorize or reject each RMA of that type) or automatic authorization (the shopper receives the shipping label/shipping instructions after lodging their return). Set this under each Return Type on the appropriate page here.

Webhooks allows for accounts on the ReturnLogic Shopify app to have faster syncing of orders and other settings. Learn more about the ReturnLogic Shopify app here.

This update adds the amount actually refunded in the ecommerce platform to the RMA Items Report.

You are now able to set which Return Types are available if a shopper selects a specific Return Reason. This feature also allows for reasons to be set only for Third Party Warranty. You can set the Return Types for each Return Reason in settings here.

You are now able to select "Display when Unavailable" for each Return Type in your settings. Previously all return types would be shown even if they were unavailable for that item with an unavailable message, and now you are able to hide those unavailable types. You can find this setting here.

Put your best products up front with the ability to disable the "All Products" menu option for exchange and warranty catalogs. Take a look at this setting here.

ReturnLogic now supports hazardous materials markings on USPS labels. Use one of the available tags found in this article here to mark products that require altered labels.

Product tag exclusions, previous exchange/warranty product tag exclusions, are now split between Exchange, Warranty, and Third Party Warranty. For both exchanges and warranties, the product tags will prevent items from showing up in the catalog for selection. For Third Party Warranty, these excluded product tags will not show up in the 3PW catalog at all.

Adding to the above Catalog Product Exclusions, you are now able to exclude individual SKUs from the different catalogs.

You can now add warehouse addresses from different countries to your account. Labels will be generated for these addresses so long as your Shippo or EasyPost accounts have active carriers for those countries. Learn more about this feature here.

Both exclusions and Product Policies now allow for wildcard SKU matching (using *) allowing for easier setup.

ReturnLogic now allows refunds and store credits for individual bundle items. The cost of the individual items is proportionally calculated based off of the catalog price of the individual item and the price of the total bundle. Learn more about this here.

The exchange catalog has been refreshed for a more modern look. The item grid system is now more compact and with better image scaling for both desktop and mobile. The variant modal now shows buttons for 5 or less variants and a dropdown for items with more variants. If you select an option that is available, but not in the current config, you will get taken to the first available variant with that option.

Charges and "exchange invoice due" are no longer custom line items, and instead deduct from the total discount amount.

Further calculations are now displayed under the financial fields on the Originate pages for both exchanges and warranties, bringing further clarity to remaining balances and discounts.

Warehouse addresses can now be designated as "Always available" (will be considered for RMAs created by shoppers) and "Manual only" (can be chosen only when your team manually creates an RMA). Add warehouse addresses here.

Return label tracking numbers are now available on the Shipping Items Report.

You are now able to create complex shipping rules based on product tags, return reasons, return types, and more. Replaces previous setting where shipping was only available by return type or return reason. Learn more about this feature here.

Products tagged ‘rl-final-sale’ in Shopify will not be available for ReturnGuard. Learn more about ReturnGuard here.

Order tags are now a supported way to assign shipping types.

You can now lock prices at RMA creation, meaning that the draft order will not update if your products change prices during the RMA's lifespan. Find this setting under General Policies here.

RMA prices on the Originate page will now show an indicator that the price has changed (if price locking is not enabled), allowing for better clarity for exchange invoices.

You can now set up filter tags for the full exchange catalog, allowing you to target what your shoppers see when they shop the catalog. Menu options can be assigned product tags, and if those tags match those on the returning product the menu option will be shown. If no product tags match then all menu options will be shown. Set up these filters here.

Order date is now a supported option in the Logic Engine, which can easily allow for different shipping rules for older purchases vs. newer ones.

RMAs which have an invoice will now have an indicator at the top of the Originate page.

You are now able to filter "Only unpaid invoices" while in Originate, allowing you and your team to more easily see a list of outstanding RMAs and contact customers.

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.