Processing gift cards or credit to your Shopify customers is easy with the ReturnLogic Originate Module by following these steps.

Shopify Plus

Shopify Plus subscriptions provide access to the Gift Card API, allowing the ReturnLogic platform to automatically generate the gift card on processing.

  1. Find the RMA that you wish to process in the RMA Overview. You can search for an RMA using the RMA Number, Order Number or a variety of other fields.
  2. Select the RMA by clicking the highlighted RMA number or edit icon.
  3. Approve the items that you wish to issue gift card amounts for. At least one item must be selected to process the gift card but you do not need to approve every item if the returned item does not meet your return policy.
  4. Optionally modify the values to set the appropriate gift card amount. You can adjust discounts, taxes, shipping deductions or apply an arbitrary fee or deduction.
  5. Once you are satisfied with the gift card amount displayed, simply click the "Process" button and the gift card will be gift card will be generated in your Shopify account.
  6. You can view the gift card details at the bottom left corner where it says store credit.   

7. When you are finished processing all of the return types make sure to complete the RMA by marking it as processed. 

Shopify / Shopify Advanced

Shopify / Shopify Advanced subscriptions do not provide access to the Gift Card API, therefore, the gift card must be created manually. ReturnLogic provides a toolset allowing you to easily override the automatic gift card creation and still provide your customers the option to choose credit over a refund.

1. Find the RMA that you wish to process in the RMA Overview. You can search for an RMA using the RMA Number, Order Number or a variety of other fields.

2. Select the RMA by clicking the highlighted RMA number or edit icon.

3. Approve the items that you wish to issue gift card amounts for. At least one item must be selected to process the gift card but you do not need to approve every item if the returned item does not meet your return policy.

4. Optionally, you may modify the values to set the appropriate gift card amount. You can adjust discounts, taxes, shipping deductions or apply an arbitrary fee or deduction.

5. Once you are satisfied with the gift card amount displayed, click the pencil next to Store Credit and then select the Apply Override link. 

6. The Gift Card Override dialog will open and the total amount will be pre-populated.    

            

7. Using the Gift Card administration link provided, open the Shopify Gift Card page. 

8. Click Issue Gift Card. 

Copy the gift card code. This is very important! You will need to paste it into place during the next step. Enter the gift card details including the value, customer and optional expiry date.  Click the Issue gift card button. 

                                                                            

9. Paste the gift card code into the Gift Card Code input in the Override Gift Card window and optionally set the expiration date. 

1o. Click the Save button. The Override Gift Card window will close.

11. Click the Process button. The Gift Card items will be marked as processed.

12. When you are finished processing all of the return types make sure to complete the RMA by marking it as processed.

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