Visit the Shipping Settings page to make your shipping updates and customizations.
Update Your Return Shipping Address:
Navigate to "Settings".
Select "Returns - Originate"
Select "Shipping".
Under the "Shipping Address" header, Click the blue pencil icon to edit.
Enter your updated return shipping address and click "Update".
Publish Settings.
Shipping Types:
These are associated with Return Types or Return Reasons. You customize these settings based on who you'd like to cover return shipping charges. The weighted list of Shipping Types allow multi-item returns to be processed without violating your Return Policy.
Shipping Options:
Customize your shipping options to create the exact return shipping experience you'd like your shoppers to use based on their situation.
How do I Change the Shipping Type Association?
1. Return Types are based upon the customer selected return type (Refund, Credit, Exchange) for the item(s) being returned.
If the Shipping Type Association is set to Return Types the shipping methods will be determined by the parameters that were assigned here and the type of refund the customer wants in exchange for the return.
Learn more about How to Associate Different Shipping Types Based on Return Type
2. Return Reasons - Are based upon the customer selected return reason (Too big, Too small, Damaged, Etc.) for the item(s) being returned.
If the Shipping Type Association is set to Return Reasons the shipping methods will be determined by the parameters that can be customized here and the selected reason of return.
Learn more about How to Associate Different Shipping Types Based on Return Reasons
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.