Share this article with team members who process RMAs.

Let your Customer Support Manager know if this error appears.

If you do not have access to your shipping account login info or business payment info, contact someone on your team who does.

The faster you successfully add funds and resolve this error, the sooner you will be able to resume creating RMAs and shipping labels for your shoppers.

If you follow the steps in this article and still cannot resolve this error promptly, please reach out to ReturnLogic support.

EasyPost Billing and Payment Guide use this link to learn about EasyPost's Recharge Threshold and Recharge Amount

Shippo Billing FAQ's

Manage your Payment Methods in Shippo

Your staff members who are trying to manually create RMAs within the ReturnLogic platform

Any shoppers who are trying to submit return requests in your returns portal.

Note: Resolving this error quickly may help reduce potential confusion among shoppers who may be trying to use your return center to make a return request.

If you do not already know, determine what tools/ providers you are using to generate labels. One way to do this is to look in your integrations settings to see if you have EasyPost or Shippo added to your account. Note: what tools you use can differ across your ReturnLogic accounts if you have multiple ReturnLogic accounts. Do not assume that they all have the same settings and accounts integrated.

Depending if you have EasyPost or Shippo, log in to your account and check on your account balance/ payment method to make sure all looks correct. You may need to add a new form of payment or increase the account balance in order to resolve the error.

Find out if you need to update anything for a particular shipping provider associated with/ integrated with EasyPost or Shippo. This could be UPS, Fedex, USPS etc. TIP: Make sure the provider you have chosen to work with can accept payment for return labels, not just outbound labels.

If you are still not sure what is causing this error around funds, contact EasyPost or Shippo support for more insight and guided instructions. Be sure to share the wording of the "insufficient funds" error when you reach out.

If you don't want to deal with adding funds to your accounts, you may consider switching to the ReturnLogic Shipping Solution where this will never be an issue! This solution makes sure there are always funds available to use on labels so there will never be a delay caused by insufficient funds. If you are interested in switching, please reach out to support or your Customer Success Manager.

Designate someone on your team in charge of making sure your payment details and/ or account balance with EasyPost, Shippo and/or your shipping providers are always up to date. It's best to be proactive about this since this error will prevent a shipping label from being created due to a lack of funds.

Share the login information for EasyPost, Shippo and/or your shipping providers with more than one person on your team.

Make sure your RMA processing team members are aware of what you use to create shipping labels or have them reach out to support if they are unsure.

Confirm there is no issue with your bank account or with your credit card. You may need to contact your bank or credit card company directly.

Contact EasyPost or Shippo or your provider's support team to learn more about what the issue may be. Here is a link to our Shipping Resources guide.

If you have not already, send a message to ReturnLogic support for additional suggestions.

Depending on the payment method you use, it's possible that the funds may take some amount of time to transfer to your account. There may be a delay for your account balance to update/ reflect the new balance. Contact EasyPost or Shippo or your provider's support team to learn more about what the issue may be. Here is a link to our Shipping Resources guide.

If you urgently need to resume providing labels to shoppers, you may consider temporarily switching from EasyPost to Shippo or vice versa. This switch can be executed relatively quickly. For guidance on how to do this, contact ReturnLogic support.

If the cause of this error relates to a shipping provider, you may consider switching to or adding a new shipping provider. For more guidance on your options, contact ReturnLogic support.

It's very possible that having invalid payment methods or insufficient funds would also result in an error when trying to create a shipping label manually within EasyPost or Shippo.

If you have a way to send your shoppers shipping labels outside of the ReturnLogic workflow, that decision is up to you. Be mindful that this may create a larger need for support communication with your shoppers and that you may want to associate those tracking numbers with RMAs in the internal notes section of the RMA page. The Internal Notes section will appear at the very bottom right-hand side of the RMA page.