Overview:
Address returns fraud by preventing specific customers from creating returns. ReturnLogic offers you the ability to prevent specific customers from creating a return through your Returns Portal.
As of September 2024 this feature is only available to Shopify Merchants.
How to enable Blocked Customer Tags:
Create a Customer Tag(s) in Shopify and apply the tag to the customer you'd like to prevent return requests for.
Add your Customer Tag in your Blocked Customer Tags setting, found in your General Policies settings.
Save and Publish your settings.
If you'd like to customize the language your customers see when trying to return a blocked order you can do so in your Customize Settings.
What does blocking a customer do?
Customers who are associated with a Blocked Customer Tag will not be eligible for a return and will be unable to create a return through your Returns Portal. Orders associated to a Blocked Customer Tag will also not be eligible for a gift return.
If a customer uses their email address associated with their Blocked Customer Tag they will also not be able to submit a Third Party Warranty Claim.
Can I override this setting?
Yes! You can choose to override this for a shopper by using Create RMA. Learn more about Create RMA here.
Please note, since Create RMA allows you to override all settings you will not see any alerts about blocked customers in the Create RMA workflow.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.