For additional information and guidance on sending and editing emails, view these helpful resources: Email Templates Page, Editing Email Templates, Email Notifications
Email Tracking Overview
Admins can now track all emails sent from their event(s) using the Email Tracking feature.
To access it:
Hover over the Reports icon (bar graph).
Select Email Tracking from the dropdown menu.
What You'll See on the Email Tracking Page
At the top of the page, you'll find a search filter to help narrow results.
Below that is a table displaying all emails that have been triggered and sent from your event.
The table includes the following columns:
Message ID – A unique ID assigned to each email for backend tracking.
Notification Type – Identifies which event notification triggered the email (e.g., Submission Accepted, Reviewer Invite, Incomplete Submission Reminder).
Send Date – The date and time the email was sent.
From – The sender's email address.
Subject – The subject line of the email, pulled from your Email Templates.
Recipients – Lists the main recipient and any BCCs.
Status – Displays one of three statuses:
Delivered
Bounced
Complaint
Note:
A "Delivered" status only means the email was accepted by the recipient's server. It may still end up in a spam/junk folder, or be queued or quarantined by the recipient’s system.
Actions – Includes two options:
View Notifications – See delivery details and status history.
View Content – Preview the full content of the email that was sent.