Skip to main content

Admin - Email Tracking

Track emails sent from your event under Reports > Email Tracking. View send status, recipients, and full message content.

J
Written by John Machicado
Updated today

For additional information and guidance on sending and editing emails, view these helpful resources: Email Templates Page, Editing Email Templates, Email Notifications

Email Tracking Overview

Admins can now track all emails sent from their event(s) using the Email Tracking feature.

To access it:

  1. Hover over the Reports icon (bar graph).

  2. Select Email Tracking from the dropdown menu.

What You'll See on the Email Tracking Page

At the top of the page, you'll find a search filter to help narrow results.
Below that is a table displaying all emails that have been triggered and sent from your event.

The table includes the following columns:

  • Message ID – A unique ID assigned to each email for backend tracking.

  • Notification Type – Identifies which event notification triggered the email (e.g., Submission Accepted, Reviewer Invite, Incomplete Submission Reminder).

  • Send Date – The date and time the email was sent.

  • From – The sender's email address.

  • Subject – The subject line of the email, pulled from your Email Templates.

  • Recipients – Lists the main recipient and any BCCs.

  • Status – Displays one of three statuses:

    • Delivered

    • Bounced

    • Complaint

Note:
A "Delivered" status only means the email was accepted by the recipient's server. It may still end up in a spam/junk folder, or be queued or quarantined by the recipient’s system.

  • Actions – Includes two options:

    • View Notifications – See delivery details and status history.

    • View Content – Preview the full content of the email that was sent.

Did this answer your question?