To get your ALOHA® texting features approved, you need a Terms & Conditions page on your website. This guide explains exactly what this document must say and provides a template you can copy and paste to get compliant quickly.
✨ When You Need This Guide
This guide is helpful if you are setting up your texting registration and need to:
Create a "Terms & Conditions" page for your website.
Understand the specific rules for sending business text messages (10DLC).
Find a template that includes the required legal language for messaging.
What This Covers (And What It Doesn't)
✅ It covers the specific information and exact wording required for your Terms & Conditions page to pass texting registration.
❌ It does not cover how to create a Privacy Policy (which must be a separate page linked within your Terms & Conditions).
You'll Need:
Your practice's official name and phone number.
The link (URL) to your Privacy Policy page.
Access to your website editor to create a new page or edit your current Terms.
✅ Building Your Terms & Conditions Page
✅ Building Your Terms & Conditions Page
To get approved quickly, your page must include these eight specific points:
Your Office Name: Clearly state who is sending the messages.
Types of Messages: List what you send (e.g., appointment reminders, account notifications).
Message Frequency: State how often they will hear from you (e.g., "Message frequency varies").
Rate Disclosure: You must say: "Message and data rates may apply".
Privacy Policy Link: A direct link to your separate Privacy Policy page.
Support Info: Instructions to text HELP or call your number for assistance.
Opt-Out Info: Clear instructions to text STOP to cancel messages.
Consent: A statement that they agree to these terms.
✅ Recommended Template
✅ Recommended Template
You can use the text below as a starting point. If you do not have a Terms & Conditions page yet, you can use this template to create a new one. If you already have a Terms & Conditions page, simply add the text below to the bottom of your existing page.
Important: Fill in the bracketed information (like [Company Name]) with your actual business details.
MESSAGING SUMMARY
By opting into our SMS messaging service, you agree to receive text messages from [Company Name] regarding your appointments, feedback requests, and office notifications. Message frequency may vary based on your interactions with our services.
Types of Messages:
Appointment Reminders: Notifications regarding upcoming scheduled appointments.
Feedback Requests: Requests for feedback on the service you received.
Office Notifications: Important updates, including changes to our operating hours.
Message Frequency: Messages will be sent periodically based on your appointments and interactions with our office. Frequency may vary depending on the services you utilize.
Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details on messaging costs.
Privacy Policy: Your privacy is important to us. Please review our Privacy Policy at [Insert Your Privacy Policy URL] to understand how we collect, use, and protect your information.
HELP Instructions: For assistance, text HELP to [Office Phone Number], or call our team at [Office Phone Number].
STOP Instructions: To opt out of SMS messages, text STOP to [Office Phone Number]. You will receive a final confirmation message, and no further messages will be sent unless you opt back in.
By continuing to use our SMS messaging service, you acknowledge and agree to these terms.
💡 Common Questions
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
I don't know what "10DLC" means. | 10DLC (10-Digit Long Code) is the U.S. standard for business texting to prevent spam. | You must register your brand and campaign to ensure your messages are delivered. |
I don't have a Privacy Policy link. | A separate Privacy Policy is required to explain how you protect data. | Create a Privacy Policy page first, then paste that link into your Terms & Conditions. |
My registration is delayed. | Your Terms & Conditions might be missing one of the 8 required items listed above. | Double-check that you included every one of the required components. |
🎉 You'll Know It's Right When
🎉 You'll Know It's Right When
Your Terms & Conditions page is live on your website.
The page includes all of the 8 required components.
You have successfully submitted your texting registration for approval.
💬 Need Help? We're Here!
💬 Need Help? We're Here!
If you are unsure if your Terms & Conditions are compliant or need help finding where to put them, our support team is ready to assist.
Contact us at 800-563-0469 or support@getaloha.com.