Welcome! If you've been hearing about 10DLC and wondering what it means for your office, you're in the right place. In short, 10DLC is a specialized setup that allows ALOHA® to send high-quality, professional text messages using your 10-digit phone number, making your communication more reliable than ever.
✨ When You Need This Guide
You’ll find this guide helpful if you’re asking yourself:
"Why do I need to register my phone number just to send a text?"
"What is a '10-Digit Long Code' and how does it help my business?"
"Why are my messages being blocked by carriers like AT&T or Verizon?"
"How can I make sure my patient reminders actually reach their phones?"
What This Covers (And What It Doesn't)
✅ Covers: The basics of what 10DLC is, the benefits of registration, and how it helps your ALOHA messages stay out of the spam folder.
❌ Doesn't Cover: Specific technical steps for setting up your Privacy Policy or website forms (we have separate guides for those!).
Prerequisites/You'll Need
A registered business (with an EIN/Tax ID).
An active website for your business.
✅ Understanding the 10DLC Process
10DLC stands for "10-Digit Long Code." It is the gold standard for business messaging in the United States. Here is how it works within ALOHA:
Identity Verification: Think of this like a "background check" for your business. You provide your official business name and Tax ID (EIN) so carriers (T-Mobile, AT&T, Verizon, etc.) know you are a legitimate sender.
Use Case Registration: You tell the carriers why you are texting. Whether it’s for "Customer Care" or "Reminders," being transparent helps ensure your messages aren't flagged as spam.
Carrier Approval: Once ALOHA submits your info, mobile carriers (like T-Mobile and Verizon) review it. This usually takes a few business days.
Secure Messaging: Once approved, your messages are sent through a "verified lane," which means they are much more likely to be delivered quickly and correctly.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
Messages are failing to send. | Your number might not be fully registered with the 10DLC registry. | Reach out to our support team to check your registration status. |
A "Spam" warning on the recipient's phone. | Unregistered numbers are often flagged by carriers to protect users. | Complete your 10DLC registration to build a "trust score" with carriers. |
Registration is taking a few days. | Carriers perform a manual review of your business details and website. | Ensure your website and Tax ID match your official legal records exactly. |
🎉 You'll Know It's Working When:
Your messages show up on customer phones from your recognized local number.
Your office receives fewer complaints about missing text reminders.
You feel confident knowing your business is fully compliant with U.S. carrier rules.
💬 Need Help? We're Here!
Still have questions about how 10DLC works with ALOHA? Our team is ready to help you get verified and stay connected!
Phone: 800-563-0469
Email: support@getaloha.com