Explore the main features of the Aloha Voice Platform, including how to manage faxes, handle calls, and view analytics all in one easy-to-use system.
✨ When You Need This Guide
This guide is for you if you're curious about the features of Aloha's Voice Platform and want to know more about:
How to manage your phone system, faxes, and voicemails in one place.
What kind of call data you can see.
How to set up and manage phone extensions for your team.
How to send and receive faxes that are HIPAA compliant.
How to create an interactive phone menu for callers.
What This Covers (And What It Doesn't)
✅ This article gives you a high-level overview of the key features available in the Aloha Voice Platform, such as call management, eFax, and voicemail.
❌ It does not cover the technical setup process for your physical phones or the full list of all features.
Prerequisites/You'll Need:
An active Aloha account with access to the Voice Platform.
✅ Manage Calls, Faxes, and More
The Aloha Voice Platform is a complete communication system that combines everything you need into one place. You can handle voice calls, faxes, voicemails, and analytics without switching between different programs.
Call Management & Analytics
The system offers a real-time dashboard where you can see important call information. You can track things like call volume, how calls are being distributed, and overall performance. This helps you make smart decisions to improve how your team handles calls.
View Real-Time Data: See live call metrics and usage to help you manage costs and stay on budget.
Track Performance: Monitor trends and performance indicators to see how your team is doing.
Filter Your View: Easily filter data by your organization, a specific team, or even an individual's phone extension.
Extension Administration
You have full control over all your phone extensions. You can easily create, edit, or delete extensions right from the system.
Control Missed Calls: Decide what happens when a call is missed, like sending it to voicemail or forwarding it to another number.
Adjust Ring Count: Set how many times a phone rings before it goes to voicemail (from 1 to 10 rings).
Personal Dashboards: Each user has their own dashboard to monitor their extension.
Fax Management System (eFax)
The platform includes a complete faxing system that is HIPAA-compliant, so you can send and receive faxes securely.
Send Faxes Easily: Compose and send faxes with cover sheets and attachments. You can even send multiple documents in one fax.
Manage Your Inbox: View, organize, and manage all your incoming faxes.
Track Outgoing Faxes: Monitor the status of faxes you've sent and track any that failed.
Use Branded Templates: Create and use professional, HIPAA-compliant cover sheet templates.
Interactive Voice Response (IVR)
You can set up a professional phone menu that guides callers to the right place.
Create Custom Menus: Configure a menu that routes calls to specific extensions or groups.
Forward Calls: Set up the system to transfer calls to external numbers for advanced routing.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
I'm trying to find an old call, but I can't. | The call logs only show call details and metadata (like who called and when), not the recorded audio of the call.
| Use the comprehensive search and filtering tools to find the call details you need. The logs track who called, when, and other key information.
|
I'm not sure how to set up my office's phone menu. | The Interactive Voice Response (IVR) feature is managed through the telephony settings in the system.
| Look for the IVR management interface within your system's telephony settings to configure your call routing and menu options.
|
My call recordings aren't working. | Call recording is currently a new feature that is being developed.
| Look for the user-friendly call recording management interface to toggle the recording function on or off.
|
🎉 You'll Know It's Working When:
You can manage all your communication tasks—like calls, faxes, and voicemails—from a single dashboard.
You can successfully send a HIPAA-compliant fax using a branded cover sheet.
Your team's phone extensions are configured, and calls are being routed correctly.
You can see real-time data and analytics about your practice's call volume and performance.
💬 Need Help? We're Here!
If you have other questions about using the Aloha Voice Platform, our support team is ready to help. Contact us at 800-563-0469 or support@getaloha.com.