📞 Mastering ALOHA® Missed Call Campaigns

✨ When You Need This Guide

You want to stop losing new patients who hang up when the front desk is busy.
You need your staff to get an instant text or email alert for every missed call.
You want to send an automatic "Sorry we missed you!" text to keep callers engaged.
You are using ALOHA Voice or Mango and want to turn missed calls into booked appointments.

✅ Covers: Customizing the pre-built Missed Call campaign, setting up staff alerts, and managing patient follow-up "drip" sequences.
❌ Doesn't Cover: Call recording/transcription or phone systems other than ALOHA Voice or Mango.

Follow these steps to customize the default campaign and start capturing every lead.

Verify Your Connection: Ensure your ALOHA Voice or Mango VoIP integration (only need whichever applies to your account) is active in your settings.
Find the Template: Navigate to Campaigns > Show Campaigns and look for the pre-built campaign titled ALOHA Voice - Missed Call Campaign. Click it to begin customizing.
Alert Your Staff: Add or edit a Notification step to let your team know a call was missed.
- For SMS Alerts: Enter the mobile numbers of the team members who should be alerted.
- For Email Alerts: Enter the email addresses for the front desk or office manager.
Craft Unique Patient Messages: Edit the SMS or Email steps for the caller. To make sure the right message goes to the right person, use the When section:
- Set the Condition: In the "When" dropdown, select If New Contact/Patient for your introductory messages, or If Existing Contact/Patient for your returning patients.
- Set the Timing: Choose how many minutes into the campaign (after the missed call) the message should send. We recommend 1-3 minutes.
Enable Campaign: Review your steps and toggle on (blue checkmark) the campaign.
Save Your Work: Click Save Campaign at the bottom of the page to lock in your changes and make the campaign live.

What You Might Notice	Why It's Happening	What to Do
The alert shows a phone number but no name.	The caller is likely a New Patient and isn't in your ALOHA/EHR yet.	Treat these as high-priority leads and call them back as soon as you can.
I don't see "Missed Call Campaign" under Campaigns.	You may not have ALOHA Voice or Mango as your phone provider.	Book a demo to learn more here.
The campaign stopped working suddenly.	Your VoIP connection might be disconnected or your plan changed.	Check your Integrations page to ensure ALOHA Voice or Mango Voice is still linked.

Our team is ready to help you capture every lead and keep your schedule full.