✨ When You Need This Guide
Setting up CallPop with Mango Voice helps you instantly see patient information when they call. This guide is perfect if you're:
Getting started with CallPop for the first time
Connecting Mango Voice to your Aloha system
Want incoming calls to automatically show patient details
Setting up call management for your practice
You'll need: Your Mango Voice account login and Aloha system access (a non-admin Aloha user account login as well)
What This Covers: Complete CallPop setup from start to finish, including both Mango and Aloha configuration
What It Doesn't Cover: Advanced CallPop customization or billing setup (we have separate guides for those!)
✅ Getting Your CallPop Connection Ready
Follow these steps to connect Mango Voice with your Aloha system. The whole process takes about 10-15 minutes.
Step 1: Access Your Mango Voice Integration Settings
Log into your Mango Voice account Use your regular Mango credentials to sign in.
Click "Integrations" in the side navigation menu You'll find this in the left-hand menu of your Mango dashboard.
Find and click "Custom Web Hook" integration This opens the integration setup page where you'll enter your Aloha connection details.
💡 Keep this Mango page open - you'll need to come back to it in a few steps!
Step 2: Get Your Connection Details from Aloha
Log into your Aloha system (in a new browser tab)
Navigate to Settings > Integration This is where Aloha stores all your third-party connection settings.
Select "Mango Voice" from the "Other Integrations" section You'll see the connection details you need for the next steps.
Step 3: Connect the Two Systems
Copy the "Callback URL" from Aloha Highlight and copy this entire URL
Paste the Callback URL into the Callback URL field in Mango Switch back to your Mango tab and paste it exactly as copied.
Copy the "Remote ID" from Aloha This is typically a shorter code or number.
Paste the Remote ID into the Remote ID field in Mango Make sure both fields are filled correctly before moving on.
Step 4: Install the CallPop Application
Download the CallPop App You'll find download links in the "Other Integrations" area of Aloha.
Run the installer Follow the standard installation prompts for your computer.
Log in with your Aloha credentials Once installed, the CallPop app will open automatically and show a login screen.
💡 If Things Still Aren't Working
What You Might Notice | What To Check | Next Steps |
CallPop app won't connect | Login credentials | Try your full Aloha email and password |
No patient info showing on calls | URL/ID fields in Mango | Double-check you copied the full Callback URL |
CallPop app not opening | Installation issues | Try running as administrator or reinstalling |
Connection keeps dropping | Network settings | Contact support - might need firewall adjustments |
Common question: "Do I need to keep the CallPop app running all the time?" Yes! The app needs to stay open (it can run minimized) to show patient information when calls come in.
🎉 You'll Know It Worked When:
The CallPop app shows "Connected" status
Incoming calls automatically display patient information
You can see caller details before answering
Patient records popup within 2-3 seconds of the call ringing
What to expect: After setup, every incoming call from a number in your patient database will show their information automatically.
💬 Need Help? We're Here!
If you run into any snags during setup, don't worry! Our support team typically responds within 2 hours during business hours.
Contact us if:
The connection steps aren't working as described
You need help with Mango Voice account access
CallPop isn't showing patient information
You want to customize what information appears
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