How to set up AUTOMATED Reactivation Reminders

To send out Reactivation Reminders and reach out to inactive patients to get them scheduled for their next appointment; go to the gear icon, to the right hand side of the account> click the AUTOMATION page.

You can send out AUTOMATED Reactivation Reminders or MANUAL Reactivation Reminders (CONTACTS> SEND REACTIVATIONS page). If sending automated Reactivation Reminders, the Reactivation Reminders section on the Automation page must be filled out and limits placed on when and how often these messages are sent.

Please be sure to click SAVE REACTIVATIONS after you make the necessary changes to your settings!

If you'd like to edit the reactivation message you can do so under the gear icon> SHOW TEMPLATES. Click into the reactivation sms/email to make any additional changes to the verbiage.