✨ When You Need This Guide
Use this guide if you're asking:
“How can I send a feedback request to just one patient?”
“A patient loved their visit—can I ask them to leave a review right now?”
“Can I resend a feedback request even if one went out recently?”
This is perfect if you want to boost your reviews, follow up with happy patients, or send feedback requests outside the automatic window.
✅ How to Send a Manual Feedback Request
To send feedback to an individual patient:
Go to the Feedback tab > Request Feedback page
Enter the patient’s name and contact information
Click Send Request
That's it! The patient will get your feedback request via text or email based on your settings.
💡 Common Use Cases for Manual Feedback Requests
You might choose to send feedback requests manually when:
You want to target a specific patient who had an awesome visit
The patient already received an automated request but asked for another
You're trying to quickly collect a few 5-star reviews
You’re working with VIP or high-impact patients whose reviews matter most
⚠️ Heads-Up: Request Limits & Bypassing
If the patient already received a feedback request within the past 30 days (or your system's time limit):
You’ll see a warning message
Click OK, then re-submit to override and send another request anyway
This is helpful if a patient asks for another review link or if your automation didn’t trigger due to timing.
🎉 You'll Know It Worked When:
A “Request Sent” confirmation appears on screen
The patient receives a message with your feedback or review link
The review shows up in your dashboard or linked platforms
💬 Need Help?
Not sure why a request didn’t go out, or want to adjust the time restriction for repeat requests? We’re here to help! Reach out anytime.
Related Articles: