✨ When You Need This Guide
Whether you’re trying to reduce no-shows or just want to keep patients in the loop, some practices prefer to send a friendly reminder even if the appointment is already confirmed.
Use this guide if:
You want reminders to go out for confirmed appointments
You’re wondering why some confirmed appointments aren't getting messages
You need reminders sent for all appointments, not just unconfirmed ones
You’re getting feedback that confirmed patients didn't receive any reminders
✅ Turn ON Reminders for Confirmed Appointments
You can choose whether or not confirmed appointments still get reminders. It’s all in your settings!
Click the gear icon
Top right corner of your Aloha account to open your settings.Go to the "Automation" page
This is where all your messaging preferences live.Find the setting labeled “Confirmed Appointments”
It’s near the Appointment Reminders section.Toggle the switch ON
This will send reminders to all appointments—even the ones already confirmed.If OFF, reminders will only send to appointments that are unconfirmed.
If ON, all appointments—confirmed or not—will still receive the reminder.
📝 Pro Tip:
If you have multiple reminders scheduled, this setting could result in a patient getting every reminder even after confirming. Decide what works best for your practice’s communication style.
💬 Need Help? We’re Here!
Still not sure what setting is best? Reach out to our support team anytime. We’re happy to walk you through it.
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