When you provide a quality patient experience, patients will not stop singing your praises online. Now, you can use the same automation that helps you boost your online reviews to ALSO help you get MORE referrals, too!
It's simple, in addition to asking for online reviews, you can add to the rotation a request for a referral. And just like that, your patients can easily & conveniently send their family & friends your way for the same quality patient experience & care!
How to Turn On Texting Referral Requests
Go to the Feedback tab > Feedback Settings page.
Here you will click on the first dropdown under the link(s) and select Referral > Add Element.
Drag the Referrals row wherever you want it in your rotation (most commonly after the Google Feedback Request)
Click Save Sharing Links
How to Edit the Texting Referral Request Template
To customize the message that automatically goes out to your patients and/or upload your custom coupon image (recommended), simply go to the Feedback tab > Show Templates page > And then scroll near the bottom of the page to click on the Edit button next to "Texting Referral Request".
You can edit the default coupon image and text by going to FEEDBACK> REFERRAL SETTINGS. This will allow you to make changes to the coupon that the patient will receive and be able to forward to their friends and family.
If you would like to add a Scheduler to the coupon, next to Embed Code: select the scheduler you would like to use from the dropdown menu. Once all your changes are complete, click Save Settings.
Having a custom Online Scheduler for this coupon will allow you to track the patients who book through referrals under the Scheduling History. CLICK HERE to learn more about how to create custom schedulers.