✨ When You Need This Guide
If you're experiencing any of these problems, this guide will help you get back on track:
Missed appointment reminders are being sent even though patients showed up and were checked in
Online scheduling isn't working - patients can't book appointments through your website or app
Appointments aren't showing up in your practice management system after patients schedule online
No messages are being sent to patients at all
Connection problems after power outages, internet issues, or system updates
Aloha stopped communicating with ChiroTouch, Platinum, or your scheduling system
You'll need: Access to your server computer (the main computer where your practice management system runs)
What this covers: Reconnecting Aloha to your practice management system and fixing common sync issues. For advanced technical problems or if these steps don't work, you'll need to contact support.
✅ Step 1: Reconnect Your Aloha Bridge
The most common cause of sync issues is that Aloha has lost its connection to your practice management system. This usually happens after:
Power outages
Internet connection problems
Server computer restarts or shutdowns
Software updates to your practice management system
Here's how to fix it:
Go to your server computer This is the main computer where your practice management system (ChiroTouch, Platinum, etc.) runs - not just any computer in your office.
Find the "Review Wave Bridge" icon on your desktop Look for this icon on the desktop of your server computer.
Double-click to open the Review Wave Bridge A configuration window will appear.
Click the blue "Submit" button This refreshes the connection between Aloha and your scheduling software.
Wait for the success message You should see a confirmation that the connection was successful.
💡 If Things Still Aren't Working
What You're Seeing | What It Means | What to Do |
No success message after clicking Submit | The bridge couldn't reconnect | Call support at (800) 563-0469 right away |
Patients still getting missed appointment texts | The sync is working but there's a delay | Wait 15-30 minutes, then check again |
Online scheduling still not working | Your website settings may need updating | Contact support to check your online booking settings |
Can't find Review Wave Bridge icon | The bridge software may not be installed properly | Call support - they'll need to reinstall the bridge |
Appointments missing from schedule view | The sync is partial or there's a filter issue | Check your schedule filters and date ranges first |
🎉 You'll Know It Worked When:
Within 15-30 minutes of resubmitting the bridge, you should notice:
Appointment reminders resume sending
Missed appointment alerts stop going to patients who showed up
Online scheduling appointments are showing in your PMS/EHR
New appointments appear in your practice management system
🔍 Common Questions About Sync Issues
If you're wondering why this happens: Power outages, internet problems, and software updates can interrupt the communication between Aloha and your practice management system. The bridge needs to be "resubmitted" to reestablish this connection.
About timing: After reconnecting, it may take 15-30 minutes for everything to sync properly. Don't worry if you don't see immediate changes.
If it happens frequently: Regular computer shutdowns over weekends or frequent power issues can cause recurring sync problems. Consider keeping your server computer running continuously or using an uninterruptible power supply (UPS).
💬 Need Help? We're Here!
Can't find the Review Wave Bridge icon or the steps above didn't work?
Call us at (800) 563-0469
Our support team typically responds within a few minutes during business hours and can:
Walk you through the reconnection process
Check your system settings remotely
Reinstall the bridge software if needed
Troubleshoot more complex sync issues