Managing your clinic's schedule shouldn't be a headache! This guide helps you easily control whether patients can cancel or move their appointments using the ALOHA scheduling app, giving you full power over your calendar.
✨ When You Need This Guide
This guide is your go-to resource if you want to:
Stop patients from canceling their appointments online.
Allow or block rescheduling options for specific appointment types.
Set specific rules, like how many hours in advance a patient can change their visit.
Find exactly where to update these settings within ALOHA.
This is helpful if you're wondering:
“How do I stop patients from canceling their appointments online?”
“Can I let patients reschedule only certain appointments?”
“Where do I update cancel/reschedule settings in ALOHA?”
What This Covers (And What It Doesn't)
✅ Covers: The basics of the cancellation/rescheduling toggles and the step-by-step process for setting rescheduling rules.
❌ Doesn't Cover: Advanced API troubleshooting or complex edge cases for third-party integrations.
You'll Need
Login credentials for your ALOHA dashboard.
Admin or Manager permissions to access the SCHEDULING tab.
✅ Turn On or Off Patient Appointment Cancellation
If you want to decide if patients can cancel their own appointments through the app, follow these steps:
Navigate to the SCHEDULING tab in your dashboard.
Click on the SETTINGS page.
Find the section labeled CANCEL APPOINTMENTS.
Use the toggle to ALLOW (Checkmark) or NOT ALLOW (X).
Click SAVE SETTINGS at the bottom of the page to lock in your changes.
🔒NOTE: If you select NO, patients will no longer see a "Cancel" button in their portal.
🔁 Enable or Disable Patient Rescheduling
Want to let patients reschedule, but only on your terms? You can do that too!
Go to the SCHEDULING tab > SETTINGS page
Find the setting labeled RESCHEDULE APPOINTMENTS
Use the toggle to ALLOW (Checkmark) or NOT ALLOW (X).
Click SAVE SETTINGS at the bottom of the page
Navigate to SET APPOINTMENT TYPE SCHEDULES for further configuration.
On this page, find the appointment type you want to edit
In the Rescheduling column, use the dropdown to choose when patients are allowed to reschedule (ex: 24 hours before, anytime, etc.)
✅ No need to click save here—settings save automatically!
✅ Configuring Mobile Scheduling Visibility
To make sure your appointments actually show up for your patients on their phones, follow these rules:
Turn ON Mobile Scheduling: Once enabled, your previous settings will stay in place and existing configurations will apply automatically.
Check the Scheduling Column: For an appointment type to appear in the Patient Portal or Scheduling App, the "Scheduling" column for that type must be set to either Mobile or Mobile/Web.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
Patients can still cancel even when set to NO. | The new settings weren't locked in. | Double-check that you clicked SAVE SETTINGS at the bottom of the page. |
Certain appointment types aren't able to be rescheduled. | The appointment type rescheduling settings may be set to NO. | Check the dropdown settings in the “Set Appt Type Schedules” page under the rescheduling column. |
Appointment types are missing from the app. | The visibility setting is incorrect. | Ensure the Scheduling column is set to Mobile or Mobile/Web. |
💬 Need Help? We're Here!
📞 Call: 800-563-0469
📧 Email: support@getaloha.com