✨ When You Need This Guide
Use this if you're asking:
“How do I block spam messages?”
“Can I block a number from messaging us?”
“How can I stop a contact from texting?”
“Need to block a phone number on Aloha?”
“Can I stop getting messages from a specific number?”
If you're receiving unwanted messages, spam, or need to restrict communication from a specific contact, Aloha gives you a simple way to block phone numbers directly from the contact's profile.
✅ How to Block a Contact or Number
Here’s how to stop incoming messages from a specific phone number or contact:
Go to Your Contacts
Navigate to Contacts > Show Contacts in your Aloha dashboard.
Search for the Contact or Number
Use the search bar to enter either the patient's name or phone number.
Open Their Profile
Click on the matching result to open the contact’s profile.Block Incoming Messages
Click on the Settings tab within their profile.
Find the “Block Incoming Messages” toggle.
Switch it ON to block messages from this number.
You’ll see the toggle turn blue when active.
That’s it! The blocked contact will no longer be able to send messages through Aloha.
💡 Common Scenarios & Solutions
Scenario | What It Means | What To Do |
Still getting messages | You may have blocked the wrong contact or not saved | Double-check the profile and toggle status |
Blocking a number that isn’t in contacts | You must add the number to Contacts first | Create a new contact, then follow the steps |
Accidentally blocked someone | You can unblock them any time | Go back to their profile and turn the toggle off |
🎉 You’ll Know It Worked When:
The Block Incoming Messages toggle is ON (blue) in the contact’s settings
You stop receiving texts from that phone number
No messages from the blocked contact appear in your message inbox
💬 Need Help? Let’s Chat
Still seeing messages from a blocked number? We’re here to help.
Reach out to our support team directly in Aloha chat, or submit a support request.
🔗 Related Articles: