This guide explains Aloha's safety feature for bulk messaging. Learn why sending multiple bulk messages in one day requires a quick approval step from our support team to ensure your messages get delivered successfully.
✨ When You Need This Guide:
You've sent a bulk message and see its status is "pending approval."
You want to know why your bulk messages are sometimes flagged for review.
You're trying to send multiple bulk messages (email or text) in one day.
You want to learn the best way to schedule messages to avoid delays.
What This Covers (And What It Doesn't):
✅ This article covers why Aloha has a bulk message approval process, what triggers it, and the exact steps to get your message approved and sent.
❌ This article does not cover how to create a bulk message from scratch or how to build patient lists.
Prerequisites/You'll Need:
Access to your Aloha account.
✅ How the Approval Process Works
Aloha's approval process is an automatic safety feature to protect your messages from being marked as spam and to prevent sending duplicate messages to patients. Here is the new 3-step process.
Automatic Review is Triggered: The system automatically flags a message for review if you send or schedule more than one bulk message (email or text) within a 24-hour period. It also keeps an eye out for unusual activity, like using content that looks like spam (e.g., text in ALL CAPS or suspicious links).
Contact Support for Approval: Once your message is flagged, you will see a "pending approval" notification. To get your message sent, you must contact our Support Team to request approval. This is a required step for all subsequent bulk messages sent within the same day.
Message is Approved and Sent: After you contact us, our team will quickly review and approve your message. Once approved, the system sends it out in staggered batches. This is a best practice that protects your sender reputation with email providers and prevents phone carriers from flagging your number for sending too many texts at once.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
My message status is stuck on "pending approval." | The system automatically flagged your message because it was the second bulk message sent within 24 hours. Manual approval is required to proceed. | Contact our Support Team at 800-563-0469 or support@getaloha.com. Let them know you have a bulk message pending, and they will review and approve it for you. |
I only sent a message to one person, but it needs approval. | If you used a saved template from the bulk messaging feature, the system treats it as a bulk message, even if you only sent it to one recipient. | To send a message to just one person without needing approval, go to that patient's profile and send the message manually from their "Conversations" tab. |
My approved message hasn't been delivered yet. | To make sure your emails and texts get delivered successfully, Aloha sends them out in batches. This can cause a short delay after approval. | This is normal! The system is working to ensure good deliverability. Please allow some time for all messages in the batch to be sent. |
🎉 You'll Know It's Working When:
You contact the support team, and they successfully approve your message.
Your scheduled message gets approved and is sent out to your patients.
💬 Need Help? We're Here!
If you have other questions about the bulk message approval process, our support team is ready to help. Contact us at 800-563-0469 or support@getaloha.com.