How to Set Up a Custom Email Domain

Setting up a custom email domain ensures your company receives all important notifications, including Reports, Alerts, and Snapshots.

Follow the steps below to configure your email domain and sender alias correctly.

Step 1: Access the White-Labeling Page

On the Nav bar, Select the 'Settings' tab.
Navigate to the White-Labeling Page.
Toggle Replace sender's email address ('From:') 'On' to enable sending emails from your support team.

2. Enter the email address from which you want to send emails in the second text box (e.g., notifications@yourcompany.com).

3. Enter the sender’s alias name in the third text box (e.g., YourCompany Notifications).

You will need to add a CNAME property to your DNS configuration. Setting up a custom domain takes 3-5 business days.

After saving, our team will email you a CNAME record (e.g., em1234).
Log into your DNS provider’s account (e.g., GoDaddy, Cloudflare, Namecheap).
Locate your DNS settings or DNS zone editor.
Create a new CNAME record using the details provided in the email.

Once you’ve entered the CNAME record in your DNS settings, wait a few minutes for it to propagate.
We will automatically verify your domain and ensure everything is set up correctly.
You will receive a confirmation email once your domain has been verified.

If your domain is not verified within 24 hours, double-check your CNAME record entry.
Ensure there are no typos in the domain, email address, or alias name.

Once set up, all notifications will be sent from your custom email domain, improving email deliverability and brand consistency.