Setting up a custom email domain in Revlitix allows you to send emails from your company’s own domain instead of a default Revlitix address.
This improves your brand consistency and builds trust with recipients.
Follow these steps to set up your custom email domain.
Step 1: Navigate to Settings
Log into your Revlitix account.
Click on Settings from the main navigation menu.
Step 2: Go to the White Labeling Section
Inside the Settings module, select the White Labeling tab.
On the White Labeling page, toggle "Replace sender's email address (From:)" to On.
This will enable sending emails from your own support team address.
Step 3: Enter Your Email Details
In the first text box, enter your domain name (e.g., yourcompany.com).
In the second text box, enter the email address you want emails to come from (e.g., notifications@yourcompany.com).
In the third text box, enter the sender’s alias name (e.g., YourCompany Notifications).
You will need to add a CNAME property to your DNS configuration. Setting up a custom domain takes 3-5 business days.
Step 4: Create a CNAME Record
After saving your settings, the Revlitix team will email you a CNAME record (e.g., em1234).
Log into your domain provider’s account (e.g., GoDaddy, Cloudflare, Namecheap).
Go to the DNS settings or DNS zone editor.
Create a new CNAME record using the details provided in the email.
Step 5: Verify Your Domain
After adding the CNAME record, wait a few minutes for the changes to propagate.
Revlitix will automatically verify your domain.
Once verification is complete, you will receive a confirmation email.
Troubleshooting
If your domain is not verified within 24 hours:
Double-check the CNAME record for typos.
Make sure the domain, email address, and alias name are correctly entered.
Once the setup is complete, all notifications sent through Revlitix will come from your custom email domain.
This improves your email deliverability, builds trust, and creates a fully branded communication experience for your users.