The Playbooks module is the chamber of all the recommendations for the users. These recommendations are related to others through KPI.
The users can use the recommendations to alleviate the generated alerts.
Click the Playbook icon below on the left sidebar to create a new Playbook.
In the Playbooks module, the Create Playbook icon is shown in the right corner.
The 'Create playbook' will open with the following card.
Playbook Name
The user must provide a suitable playbook name considering recommendations for clarity and ease of use.
Playbook description
A simple and clear description of the playbook for users to understand.
Select Channel
The user can choose one of the channels available in the drop-down filter for the playbook creation. These are the channels integrated by the user with the product.
Select KPI
The KPIs available vary for every channel. Choose from the list of KPIs available that best suit the recommendation.
Trend
Mark the trend with respect to the KPI.
For instance, set it as 'positive' if the user intends to increase the clicks for the website.
Click the 'Next' button.
Part 2 - Creating Playbook - Recommendations.
1. Create Recommendations
Strategic recommendation
i. Recommendation Name - Supplement with a Recommendation Name that syncs with the playbook name.
ii. Description - A small description and the influence of this recommendation on the playbook.
Click the 'Create' button; a new strategic recommendation is formed under the playbook.
Do you want to delete the recommendation just created?
The user can anytime delete the recommendation by clicking the icon shown below.
Do you want to add new recommendations?
Simultaneously, we can click the 'Add Recommendation' button if the user proposes to add new recommendations.
Do you want to save recommendations as Drafts?
The user can save the recommendations as drafts and amend the same at a future date. Click 'Save as Draft' if the user wants to edit the same recommendations with additional details.
Click 'Drafts' from the 'playbook status' filter to pull out the playbooks in 'Drafts' status.
If the user wants to create a new playbook, click this button below.
After activating the playbook, it will appear under the default list of playbooks.
Unique name: The following card appears on the screen if the user establishes a playbook with the same name. A user must create a playbook with a distinct name.
2. Back
Clicking 'Back' will take you to the Creating a Playbook page.
3. Add later
The user can click 'Add later' to add the recommendations. This will create a playbook without any recommendations, yet they can be added later.
Adhering to the strategic recommendations by converting them to tasks and working on them when the rule is triggered. This keeps the users abreast of the methodologies to follow.