If we find that an item you ordered is out of stock, here’s what will happen:
We’ll contact you immediately to inform you about your order status.
Then one of the following options will be offered:
We’ll suggest a similar item (same category, size or colour) that can be shipped right away.
If you prefer, we’ll issue a store credit for the amount paid so you can choose something else at your convenience.
If neither option suits you, we’ll issue a full refund to your original payment method.
You won’t be charged any extra fees for the out-of-stock situation. The replacement or refund will be processed as soon as possible.
If you’d like more detail on what “on hold” means for your order status, please see our On-Hold FAQ.