If you received a message titled “Delayed Delivery 📦”, your order is temporarily paused because it cannot ship on the original schedule. This article covers all questions, explanations, and next steps in one place.
Why did I receive this message?
We send an Order Hold / Delayed Delivery notice when your order will not ship as planned. This ensures you stay informed and are not left wondering where your order is.
How long is the delay?
Your updated shipping timeframe is included in the message you received.
Currently, orders on hold are expected to ship within 2–5 business days from the time you were notified.
Can I get a more exact delivery date?
Yes.
Email us with your order number, and we will check the latest status and provide a more accurate estimate based on the current queue.
Do I need to do anything right now?
No action is required if you are okay with the new timeline.
Your order will automatically ship as soon as it is ready.
Can I change or cancel my order while it’s on hold?
In many cases, yes — as long as the order has not been packed yet.
Depending on your order status, you may be able to:
• change size or color
• change your delivery address
• add or remove items
• switch shipping method
• cancel the order
Just reply to the email or message us in the chat. We will check what is possible.
When will I know my order has shipped?
You will receive a shipping confirmation email as soon as your order leaves our warehouse.
This email includes your tracking link, carrier, and any additional delivery details.
Will the delay affect my shipping method or carrier?
No.
Your selected shipping method stays the same. Once shipped, tracking will update normally.
What if the delay becomes longer?
If anything changes, we will update you.
You are also welcome to contact us at any time if you’d like a fresh status check.
Can I split my shipment so ready items ship first?
In some cases, yes.
If only one item is delayed, we may be able to send the available items first. This depends on your location and shipping method. Contact us and we’ll take a look.
Why do delays happen?
Common reasons include:
• temporary stock imbalance
• warehouse congestion
• restocks arriving later than planned
• quality control checks
• seasonal high volume
• carrier delays
We notify you so you are always aware of the situation.
Does this delay affect my rights?
No.
Your consumer rights under EU/Swedish law remain fully intact.
You may cancel the order at any time before it ships, and you are entitled to a full refund if you choose to do so.
Can I upgrade to faster shipping?
We’ll automatically upgrade you to the fastest available shipping, and where possible (for example with FedEx), your order will be delivered to your home instead of a service point, if home delivery is available in your area.
How do I contact support?
Simply:
• reply to the delayed delivery email, or
• message us through the chat on our website
Including your order number helps us assist you faster.
If you have any other questions, we’re here to help.
Thank you for your patience and for choosing Reyrr.