Orders
Find your order status, confirmation, edits or cancellations, and how to resolve issues with recent purchases.
🚀 Before Shipping
Need to make a change before your order ships? Find out how to add items, update details, or cancel here.
Can I add an item to an existing order?Learn how to add products before your order ships.
Can I change the size or color after placing my order?See what to do if you picked the wrong size or color.
Can I change or cancel my order after checkout?Find out when and how you can edit or cancel your order.
Can I combine two orders into one shipment?Check if multiple orders can be sent together.
Can I use multiple discount codes in one order?Learn how discount codes work and if they can be combined.
Can I add an item to an existing order?
Order Hold & Delayed DeliveryThis article explains what it means when your order is on hold or delayed, how long the delay might be, and what you can do or change while your order…
📦 During Shipping
Track your order, fix address issues, or get help if something seems delayed — everything that happens while your gear is on the way.
Where is my order confirmation?How to find your order confirmation email and what to do if it’s missing.
How do I track my order?Learn how to follow your Reyrr order with your tracking link or by logging in to your account.
I entered the wrong address, what should I do?What to do if you typed the wrong shipping address on your Reyrr order and how we can help fix it.
Why did I receive only part of my order?Explains why your order may arrive in separate packages and how to track each shipment.
My order is delayed, what should I do?What to do if your Reyrr order is delayed, how to check your tracking, and when to contact us for help.
What happens if an item is out of stock after I order?Explains what happens if an item in your order is out of stock and which options you have for replacement, store credit or refund.
📬 After Delivery
Haven’t received your package or something’s not right? Here’s how to check, report, or get help with anything after your order arrives
How can I see my past orders?
My order shows as delivered but I haven’t received it. What should I do?
My refund hasn’t appeared yet, how long does it take?
Can I get an invoice, receipt for my order and see my past orders?
My order is delayed, what should I do?This article helps you understand delivery delays, track your order and know what to do if your package arrives later than expected.