My order is delayed, what should I do?

Delivery times can vary depending on your location, customs clearance and the carrier’s network.

If your order seems delayed, start by checking your tracking link. It usually shows the most recent status.

Sometimes carriers leave a shipment in the status “in transit” for a few extra days, especially over weekends or holidays.

If there has been no tracking update for more than 5 business days, or your package has not arrived within the estimated delivery time, contact us at 📧 info@reyrr.com with your order number and we will investigate it with the carrier.

💡 Tip: If your order includes multiple items, it may be sent in several shipments from our Stockholm 🇸🇪 warehouse. Check your email to see if you have received more than one tracking link.

If you’d like to contact the carrier directly, here are the support links for our delivery partners:

Carrier	Support Contact
📦 PostNord	https://www.postnord.se/kundservice
✈️ FedEx	https://www.fedex.com/en-se/customer-support.html
🚛 UPS	https://www.ups.com/se/en/support/contact-us.page
🚚 DHL	https://www.dhl.com/se-en/home/help-center.html
✉️ SEUR	https://www.seur.com/en/customer-service/
📮 Correos	https://www.correos.es/es/en/help-and-contact

If you have already tried these steps and your shipment is still missing, send us an email and we will handle the claim with the carrier or arrange a new shipment if needed.