My order is delayed, what should I do?

Delivery times can vary depending on your location, customs clearance, and the carrier’s network.

If your order seems delayed, start by checking your tracking link — it usually gives the most up-to-date status.

Sometimes carriers mark shipments as “in transit” for a few extra days, especially over weekends or holidays.

If there’s been no tracking update for 5+ business days, or your package hasn’t arrived within the estimated delivery window, reach out to us at 📧 info@reyrr.com with your order number — we’ll help investigate with the carrier.

💡 Tip: If your order includes multiple items, they may ship separately from our Stockholm 🇸🇪 or Barcelona 🇪🇸 warehouses — check your email for multiple tracking links.

If you’d like to contact the carrier directly, here are the support links for our delivery partners:

If you’ve already tried these steps and your shipment is still missing, don’t worry — just email us and we’ll handle the claim or resend the order if needed.