Football cleats are high-wear products. Warranty on footwear is narrower than on protective gear — here's how it works at Reyrr Athletics.
👟 Quick rule: If the problem appears in the first 1–2 months of normal use, it's likely a defect. If it appears later, it's almost always wear.
✅ What the warranty covers
Manufacturing defects that appear within the first 1–2 months of normal use:
Sole separating from the upper along the bond line
Broken stitching or seams coming apart without impact
Upper material splitting along a seam
Studs detaching due to a bonding or molding fault
Insole or heel counter collapsing out of the box
These are faults that come from the factory, not from playing.
❌ What the warranty does NOT cover
Broken, worn-down or torn studs after extended use
Sole wear, tread wear, or cleat flattening
Upper abrasion, mesh tears from contact, or scuff damage
Damage from use on the wrong surface (molded cleats on artificial turf, detachables on hard ground, any cleats on concrete or asphalt)
Heel or toe blowouts after weeks or months of play
Smell, discoloration, or fading
⚠️ Cleats are a consumable. Even elite players go through multiple pairs per season. A stud failing after months of play on mixed grass types is fatigue from use, not a defect.
🔍 How to tell the difference
Defect (warranty):
Problem appears in the first few sessions
The rest of the shoe looks otherwise unworn
The failure is along a seam, bond line, or molded joint
No impact damage or surface mismatch
Wear (not warranty):
Problem appears after weeks or months
Surrounding areas show matching wear
Usage has included mixed surfaces or non-playing surfaces (concrete, gym floors, bleachers)
🧤 Make your cleats last longer
Match the cleat to the surface — molded/nylon for natural grass, turf shoes for artificial turf, detachables only on soft natural grass
Never walk on concrete, asphalt, locker-room tile, or bleachers in cleats
Wipe off mud and dry at room temperature after every session — never in a dryer, on a radiator, or in direct sun
Rotate between two pairs if you train more than 3× per week
📩 Still think yours is a manufacturing defect?
If the problem appeared in the first 1–2 months of light use, email us at info@reyrr.com with:
Your order number
Clear photos of the damage from multiple angles
A short description of how the issue showed up and what surface you played on
We'll review and respond within 2 business days.
Need more help? Contact us at info@reyrr.com or use our live chat.