Returns and Exchanges
Answers to common questions about returns, exchanges and refunds.
By Reyrr1 author10 articles
How to Return
Step-by-step return process, costs, deadlines, and where to send your items.
- How do I start a return and where do I send it?Start a return, Ingrid return portal, how to return, return shipping label, send back, return address Sweden, return address Spain, drop-off, return process.
- What does a return cost?Return cost, return shipping fee, 79 SEK Sweden, 193 NOK Norway, 12 EUR EU, prepaid label cost, free return if own shipment, return price.
- How long do I have to return my order?Return window, how long to return, 14 days Sweden Norway, 20 days EU, return deadline, return period, days to send back.
- What items can't be returned?Non-returnable items, final sale, clearance, custom items, worn items, what can't be returned, return exceptions, hygiene items.
Refunds & Store Credit
How refunds work, timelines, store credit, and gift card policies.
Exchanges & Warranties
How to exchange items, warranty claims, and what to do if something arrives damaged or defective.
- Can I exchange my item for a different size or product?Exchange item, swap size, different size, different product, size exchange, wrong size ordered, exchange process.
- What do I do if my package arrives damaged?How to document shipping damage, contact us, and what resolution to expect. Report within 48 hours of delivery.
- Warranty on cleats and football shoes — what's covered and what isn'tCleats warranty, shoe warranty, broken stud, worn cleats, football footwear warranty, early defect vs. normal wear, what counts as a defect.
- Warranty coverage and how to file a claimWarranty, warranty claim, product defect, manufacturer warranty, how to file warranty, coverage period, helmet warranty, equipment warranty.
- What if my item is damaged, incorrect, or defective?Damaged item, wrong item received, defective product, broken on arrival, incorrect order, missing parts, quality issue, replacement.