Returns and Exchanges
Answers to common questions about returns, exchanges and refunds.
By Reyrr1 author9 articles
How to Return
Step-by-step return process, costs, deadlines, and where to send your items.
How do I start a return and where do I send it?Start a return, Ingrid return portal, how to return, return shipping label, send back, return address Sweden, return address Spain, drop-off, return process.
What does a return cost?Return cost, return shipping fee, 79 SEK Sweden, 193 NOK Norway, 12 EUR EU, prepaid label cost, free return if own shipment, return price.
How long do I have to return my order?Return window, how long to return, 14 days Sweden Norway, 20 days EU, return deadline, return period, days to send back.
What items can't be returned?Non-returnable items, final sale, clearance, custom items, worn items, what can't be returned, return exceptions, hygiene items.
Refunds & Store Credit
How refunds work, timelines, store credit, and gift card policies.
When will I get my refund?Refund timeline, when will I get my money back, refund processing time, how long for refund, 5-10 business days, refund to original payment.
Exchanges & Warranties
How to exchange items, warranty claims, and what to do if something arrives damaged or defective.
Can I exchange my item for a different size or product?Exchange item, swap size, different size, different product, size exchange, wrong size ordered, exchange process.
Warranty on cleats and football shoes — what's covered and what isn'tCleats warranty, shoe warranty, broken stud, worn cleats, football footwear warranty, early defect vs. normal wear, what counts as a defect.
Warranty coverage and how to file a claimWarranty, warranty claim, product defect, manufacturer warranty, how to file warranty, coverage period, helmet warranty, equipment warranty.
What if my item is damaged, incorrect, or defective?Damaged item, wrong item received, defective product, broken on arrival, incorrect order, missing parts, quality issue, replacement.