1) Some websites or apps can cause related apps to be blocked
Apps from the same company may also be blocked when you choose a website that is related to the company who owns the app. This is a bug from Apple.
facebook.com can block WhatsApp, Messenger, or other Meta apps
amazon.com can block Audible
In rare cases Facebook app can block other Meta apps (ex: Meta View)
How to fix it:
Right now there is not a good workaround due to Apple limitations. We suggest removing the websites from your blocking to avoid this issue.
Sorry for the inconvenience!
2) Double check your settings:
Could the app be blocked by something else within Roots?
Do you have other apps with screen time permissions enabled?
Do you have any blocking set up in iOS Screen Time?
3) Try reloading
Tap "Help" on any screen in Roots
Tap the "reload" icon in the help modal
This should fix most issues immediately
If you are having to reload constantly please contact us!
Still having issues?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.