We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
If you need to unblock during an emergency and you are in "Monk Mode", or having some kind of issue, please do the following:
1) Use "Emergency Unblock" mode
Open Roots, go to "Help" (top of the screen)
Scroll all the way down to "Emergency Unblock"
Follow the instructions
2) Use a "Pause"
If you are on a free trial or premium subscription
Go to "Roots > Blocking > Pause" (on top of the screen)
This will unblock all apps
3) Remove "Screen Time" permissions
Remove screen time permissions from Roots
Go to "iOS Settings > Screen Time > Apps With Screen Time Access"
Then remove access from Roots
Note: Reconnecting "Screen Time" access may lead to the loss of historical screen time data within the app.
If you’re out of “Pauses” or “Emergency Unblocks”:
Reach out to us directly from the app: "Roots > Profile > Account Settings (top of the screen) > Help Center (under Help & Support) > Scroll down to Contact Us".
Please make sure to mention the email linked to your Roots account, and we’ll be happy to add some for you!
To find your Roots-associated email ID, go to: "Roots > Profile > Account Settings (top of the screen) > Tap on Your Name > Account Details > Email".
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!