If you need to unblock during an emergency and you are in 'Monk Mode', or having some kind of issue, please do the following:
Option 1: Use 'Emergency Unblock' mode
Open Roots, go to 'Help'
Scroll all the way down to 'Emergency unblock'
Follow the instructions
Option 2: Use a 'Cheat Day'
If you are on a free trial or premium subscription
Go to 'Streaks' on your home tab by tapping the lightning at the top
Then tap to use a 'Cheat Day'
This will unblock all apps
Option 3: Remove permissions
Remove screen time permissions from Roots
Go to iOS Settings > Screen Time > Apps with screen time access
Then remove access from Roots (This may cause you to lose historical data on your profile)
Then, you can re-add permissions by opening Roots
Afterwards, please contact us so we can make sure you are taken care of and set back up for success