We are sorry for the hassle and will make sure you are taken care of. If you have ongoing issues, we'll even offer you a free subscription.
If you would like hands on support, click here troubleshoot directly with one of our founders.
If you need to unblock in an emergency, click here.
In 99% of cases, the following steps below will solve the issue.
1) Some websites or apps can cause related apps to be blocked
Apps from the same company may also be blocked when you choose a website or apps that is related to the company who owns the app. This is a bug from Apple.
Facebook.com can block WhatsApp, Messenger, or other Meta apps
Amazon.com can block Audible
In rare cases Facebook app can block other Meta apps (ex: Meta View)
Here is one thing to try:
Go to iOS Settings > Screen Time > Always Allowed
Then, add the app you want to access as 'Always Allowed'
Save, and see if that allows you to access the app
If this doesn't work, since right now there is not a good workaround due to Apple limitations, we suggest you remove the websites or apps from your blocking to avoid this issue. Sorry for the inconvenience!
2) Check if apps are being blocked in multiple places
Check to see if apps are being blocked in multiple places Eg: Challenges. If apps are being blocked in multiple places, you will need to unblock from each place.
3) Remove any blocking you have set up outside of Roots
If you have other app limits or downtimes please remove them. This applies to iOS Screen Time, or other screen time apps.
Remove screen time permissions from other apps.
Go to 'Help' > 'Reload'
4) Reload
Tap 'Help' > 'Reload'
If you are having to reload constantly please contact us! For more solutions, click here.
Have an emergency?
Option 1: Use 'Emergency Unblock' mode
Open Roots, go to 'Help'
Scroll all the way down to 'Emergency unblock'
Follow the instructions
Option 2: Use a 'Cheat Day'
If you are on a free trial or premium subscription
Go to 'Streaks' on your home tab by tapping the lightning at the top
Then tap to use a 'Cheat Day'
This will unblock all apps
Option 3: Remove permissions
Remove screen time permissions from Roots
Go to iOS Settings > Screen Time > Apps with screen time access
Then remove access from Roots (This may cause you to lose historical data on your profile)
Then, you can re-add permissions by opening Roots
Afterwards, please contact us so we can make sure you are taken care of and set back up for success
Still having issues?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.