First off, we know this can be super frustrating! We will make sure you are taken care of and work to resolve the issues asap.
Here are a few things to try:
1) Try reloading
Tap "Help" on any screen in Roots
Tap the "reload" icon in the help modal
This should fix most issues immediately
If you are having to reload constantly please contact us!
2) Force quit the Roots app
Force close Roots and open it again to reset the connection
Click here if you don't know how to do that
3) Restart your phone
Restart your phone
Click here if you don't know how to do that
4) Reset Screen Time permissions
Go to "Settings" > "Screen Time"
Scroll down and find "Roots"
Remove access, then re-open the Roots app
Give access to screen time permissions when prompted
Have an emergency?
We recommend removing permissions from Roots
Go to "iOS Settings > Screen Time > Apps with screen time access"
Then remove access from Roots
(this may cause you to lose historical data on your profile)
Then, you can re-add permissions by opening Roots
Afterwards, please contact us so we can make sure you are taken care of
Still having issues?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.