First off, we know this can be super frustrating! We will make sure you are taken care of and work to resolve the issues asap.
Here are a few things to try:
1) Reload blocking
Tap 'Help' > 'Reload'
If you are having to reload constantly please contact us!
2) Apps may be blocked in multiple places? (i.e. Challenges)
Double check to see if apps are being blocked in multiple places
If apps are being blocked by limits and downtimes, or a challenge, you will need to unblock from each place
This can be a bit confusing and we are working on making it more clear!
3) Restart your phone
Restart your phone, then tap 'Help' > 'Reload'
4) Force quit the Roots app
Force close Roots and open it again to reset the connection
Click here if you don't know how to do that
5) Update to the latest version of Roots
Update to version of the app here
6) Reset Screen Time permissions
Go to 'Settings' > 'Screen Time'
Scroll down and find 'Roots'
Remove access, then re-open the Roots app
Give access to screen time permissions when prompted
Have an emergency?
Option 1: Use 'Emergency Unblock' mode
Open Roots, go to 'Help'
Scroll all the way down to 'Emergency unblock'
Follow the instructions
Option 2: Use a 'Cheat Day'
If you are on a free trial or premium subscription
Go to 'Streaks' on your home tab by tapping the lightning at the top
Then tap to use a 'Cheat Day'
This will unblock all apps
Option 3: Remove permissions
Remove screen time permissions from Roots
Go to iOS Settings > Screen Time > Apps with screen time access
Then remove access from Roots (This may cause you to lose historical data on your profile)
Then, you can re-add permissions by opening Roots
Afterwards, please contact us so we can make sure you are taken care of and set back up for success
Still having issues?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.