We're here to help.
First off, we know this can be super frustrating! We will make sure you are taken care of and work to resolve the issues asap.
Here are a few things to try:
1) Reload blocking
Tap "Help > Reload Blocking"
If you are having to reload constantly please contact us!
2) Apps may be blocked in multiple places? (i.e. "Challenges")
Double check to see if apps are being blocked in multiple places
If apps are being blocked by limits and downtimes, or a challenge, you will need to unblock from each place
This can be a bit confusing and we are working on making it more clear!
3) Restart your phone
Restart your phone, then tap "Help > Reload Blocking"
4) Force quit the Roots app
Force close Roots and open it again to reset the connection
Click here if you don't know how to do that
5) Update to the latest version of Roots
Update to version of the app here
6) Reset "Screen Time" permissions
Go to "Settings > Screen Time"
Scroll down and find "Roots"
Remove access, then re-open the Roots app
Give access to screen time permissions when prompted
Have an emergency?
Option 1: Use "Emergency Unblock" mode
Open Roots, go to "Help"
Scroll all the way down to "Emergency Unblock"
Follow the instructions
Option 2: Use a "Pause"
If you are on a free trial or premium subscription
Go to "Roots > Blocking > Pauses" (top of the screen)
Then tap to use a "Pause"
This will unblock all apps
Option 3: Remove permissions
Remove screen time permissions from Roots
Go to "iOS Settings > Screen Time > Apps with screen time access"
Then remove access from Roots (This may cause you to lose historical data on your profile)
Then, you can re-add permissions by opening Roots
Afterwards, please contact us so we can make sure you are taken care of and set back up for success
Need more help?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.