If you need to unblock in an emergency, scroll down the page to learn more.
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Here are a few things to try:
1) Reload blocking
Go to "Roots > Blocking (bottom tab) > Tap Help (top right) > Tap Reload blocking." You can also tap "Reload blocks" below your blocks on the "Blocking" tab.
2) Start a new "Vacation day"
Tap "Resume blocking" to end the "Vacation day" early
Then, start a new "Vacation day" from “Roots > Today (bottom tab) > Account settings (top left) > Vacation days (under Blocking)
Please let us know so we can add one "Vacation day" back to your account.
3) Force quit the Roots app
Force close Roots and open it again to reset the connection
Click here if you don't know how to do that
4) Restart your phone
Restart your phone
Click here if you don't know how to do that
5) Reset "Screen Time" permissions
Go to "iOS Settings > Screen Time"
Scroll down and find "Roots"
Remove access, then re-open the Roots app
Give access to "Screen Time" permissions when prompted
Note: Reconnecting "Screen Time" access may lead to the loss of historical screen time data within the app.
6) Are you trying to unblock apps in an active "Challenge"?
A "Vacation day" won’t unblock apps that are part of an active “Challenge.” To unblock them, you’ll need to manually end the "Challenge". Just a heads-up: manually ending a “Challenge” will cause you to lose it.
Have an emergency?
Option 1: Use "Emergency unblock" mode
Open Roots, go to "Help" (top right of the "Blocking" tab)
Scroll all the way down to "Emergency unblock"
Follow the instructions
Option 2: Remove permissions
Remove screen time permissions from Roots
Go to "iOS Settings > Screen Time > Apps with screen time access"
Then remove access from Roots
If you Roots is listed twice, remove access from both
Note: Reconnecting "Screen Time" access may lead to the loss of historical screen time data within the app.
Need more help?
Get personal help from one of our founders here.